Citlalic Gonzalez

As a team lead I make sure staff are comfortable where they are. I make sure all duties and assignments are being worked on or are done by the end of the day. I am a team player, if I see the front desk needs help I always jump in to help them. I will always be here for the team.

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Ensured staff comfort and productivity by monitoring and supporting daily duties and assignments.
• Handled cash transactions efficiently, ensuring accuracy and security.
• Collaborated with clerical supervision to ensure efficient patient access operations.
• Managed patient check-in operations, contributing to improved patient satisfaction and operational efficiency.

• Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
• Provided exceptional customer service, addressing patient concerns promptly and professionally.
• Worked closely with team members to enhance patient access processes.
• Managed patient check-in, verifying information and providing necessary assistance.
• Facilitated patient checkouts, maintaining a high level of accuracy in billing and record-keeping.
• Handled daily responsibilities to support the smooth functioning of patient access operations.

Took care of smaller Children. I translated homework from English to Spanish to Native Spanish Speaking students ,while helping them learn new things.

• Collaborated with others to support student independence, empowerment and learning.
• Collaborated with team members to streamline office processes for improved efficiency and productivity.

The biggest duty was to make sure the children felt safe during the two hours they were left with me. Made sure children ate snacks and had easy accessibility to restroom. Created a happy environment for every child. I loved working with their parents as well.

• Maintained a clean and organized environment to ensure the well-being of children under care.
• Prepared healthy, age-appropriate snacks and meals.
• Taught children to organize toys, wash hands, and share by leading by example.
• Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
• Planned fun outings and educational activities to keep children entertained.