Haley Garcia
Variety Care
Warr Acres,OK
7
years of professional experience
Flexible hard worker ready to learn and contribute to team success. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Work History
Patient Access Team Lead
6 Months- Led patient access workflows, ensuring accurate registration,
- Trained team members on patient access procedures, service standards, and workflow expectations
- Supported insurance verification to reduce delays in appointment and service delivery
- Help maintain productivity and customer service expectations .
- Verified patient insurance eligibility and entered patient information into system.
- Provided excellent customer service to patients and medical staff.
- Coached staff on customer service practices to strengthen patient experience and communication
Patient Access Specialist
1 Year 9 Months- Facilitated patient registration processes to ensure accurate data entry and compliance with healthcare regulations.
- Coordinated insurance verification, enhancing patient access and reducing delays in service delivery.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Managed high call volume while maintaining a professional demeanor, ensuring accurate communication of information.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Provided excellent customer service to patients and medical staff.
- Responded to inquiries by directing calls to appropriate personnel.
Daycare Teacher
5 Years 2 Months- Supervised circle time, free play, outside play and learning and developmental activities
- Communicated with children's parents and guardians about daily activities, behaviors and problems
- Taught children foundational skills in colors, shapes and letters.
Food Service Worker
1 Year- Followed food safety regulations pertaining to sanitation, food handling and storage
- Operated cash register to process cash, check and credit card transactions
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
Customer Service Cashier
2 Years 3 Months- Greeted customers and provided friendly customer service.
- Operated cash registers to process payments for goods and services.
- Balanced cash drawers at the end of each shift.
- Good at multitasking while doing 2 things at a time and knowing how to operate on a computer.
Education
- Cardiovascular Sonography
Expected in 05/2026
Skills
Customer Service
Socialization Techniques
Parental Communication
Arts
Crafts
and Games
Payment Processing
Flexible Hours
Multitasking
Having good computer skills
Bilingual
Skills with Microsoft and google
Exceptional communication
Customer service
Patient access and registration
Staff training
Insurance verification
Team leadership
Timeline
Patient Access Team Lead
Variety Care
04.2026 - CurrentRead More
Patient Access Specialist
Variety Care
07.2024 - 04.2026Read More
Food Service Worker
Integris Baptist Medical Center
09.2021 - 09.2022Read More
Daycare Teacher
Kids 1st OKC
05.2019 - 07.2024Read More
Customer Service Cashier
La seria bonita
05.2019 - 08.2021Read More
Putnam City High School
Read More
OSU-OKC
from Cardiovascular Sonography
Read More