Citlalli De Los Santos
College Station
Summary
Dynamic and customer-focused professional with experience at H-E-B, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through accurate transactions and effective problem resolution. Skilled in teamwork and time management, consistently fostering positive relationships to drive repeat business.
Overview
1
1
year of professional experience
Work History
Checker
H-E-B
05.2025 - Current
- Processed both cash and card purchases and returns.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
Sales Associate
Hollister
06.2024 - 08.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Education
High School Diploma -
Waller High School
20950 Fields Store Rd, Waller, TX 77484 No Degree - Biology
Blinn College
Bryan, TX05-2027
Skills
- Customer service
- Money handling
- Accuracy and precision
- Error detection
- Price monitoring
- Teamwork and collaboration
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Checker
H-E-B
05.2025 - Current
Sales Associate
Hollister
06.2024 - 08.2025
High School Diploma -
Waller High School
No Degree - Biology
Blinn College
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