Citlalli Hernandez
Houston
Summary
Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.
Overview
4
4
years of professional experience
Work History
Store Associate
HEB Grocery Store
1701 W Alabama St, Houston, Tx 77098
12.2021 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- I have gained experience working in every department of the store, and I am always eager to to assist my coworkers, managers and customers whenever needed.
Store Associate
Marshalls
11830 Wilcrest Dr, Houston, Tx 77031
09.2024 - 05.2025
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
- Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.
Mortgage Broker Assistant
Barrett Financial
01.2024 - 08.2024
- Expeditiously gathered required documentation from clients, expediting the underwriting review process.
- Supported compliance efforts by maintaining accurate records and performing periodic audits of client files for adherence to internal guidelines and regulatory requirements.
- Managed multiple priorities effectively, ensuring timely completion of tasks related to loan applications, documentation, and follow-up communications with clients.
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Education
No Degree -
Champions School of Real Estate
1001 W Loop S Suite 205, Houston, Tx 7702708-2024
High School Diploma -
Harmony Science Academy
05-2021
Skills
- Customer service
- Attention to detail
- Fast learner
- Computer skills
- Relationship building
- Problem-solving
- Administrative tasks
- Event planning
- Multitasking and organization
- Flexibility and adaptability
- Positive and professional
Languages
Spanish
Native or Bilingual
Timeline
Store Associate
Marshalls
09.2024 - 05.2025
Mortgage Broker Assistant
Barrett Financial
01.2024 - 08.2024
Store Associate
HEB Grocery Store
12.2021 - Current
No Degree -
Champions School of Real Estate
High School Diploma -
Harmony Science Academy