Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Citlalli Hernandez

Houston

Summary

Developed strong interpersonal and organizational skills in fast-paced retail environment. Demonstrated ability to manage multiple tasks and provide high-quality customer service. Seeking to transition into new field, applying these transferrable skills to contribute to dynamic team.

Overview

4
4
years of professional experience

Work History

Store Associate

HEB Grocery Store
12.2021 - Current
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • I have gained experience working in every department of the store, and I am always eager to to assist my coworkers, managers and customers whenever needed.

Store Associate

Marshalls
09.2024 - 05.2025
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Maintained accurate cash handling practices for smooth store operations and minimized discrepancies.
  • Enhanced customer satisfaction by efficiently processing transactions and providing excellent service.

Mortgage Broker Assistant

Barrett Financial
01.2024 - 08.2024
  • Expeditiously gathered required documentation from clients, expediting the underwriting review process.
  • Supported compliance efforts by maintaining accurate records and performing periodic audits of client files for adherence to internal guidelines and regulatory requirements.
  • Managed multiple priorities effectively, ensuring timely completion of tasks related to loan applications, documentation, and follow-up communications with clients.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Followed up with clients on missing loan documents, providing guidance on best way to complete application process.

Education

No Degree -

Champions School of Real Estate
1001 W Loop S Suite 205, Houston, Tx 77027
08-2024

High School Diploma -

Harmony Science Academy
05-2021

Skills

  • Customer service
  • Attention to detail
  • Fast learner
  • Computer skills
  • Relationship building
  • Problem-solving
  • Administrative tasks
  • Event planning
  • Multitasking and organization
  • Flexibility and adaptability
  • Positive and professional

Languages

Spanish
Native or Bilingual

Timeline

Store Associate

Marshalls
09.2024 - 05.2025

Mortgage Broker Assistant

Barrett Financial
01.2024 - 08.2024

Store Associate

HEB Grocery Store
12.2021 - Current

No Degree -

Champions School of Real Estate

High School Diploma -

Harmony Science Academy

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