Citlalli Navarro
Chicago,IL
Summary
Upbeat, customer-focused Sales Associate with several years of experience in retail environments. Flexible and approachable, with strong organizational, and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge.
Overview
9
9
years of professional experience
Work History
Paint Associate
The Home Depot Inc
Countryside, IL
03.2023 - Current
- Informed callers and visitors of current store promotions, confirming availability of advertised products and identifying customers potentially interested in specials and sales.
- Mixed paint colors and tints according to customer specifications.
- Provided advice on color selection based on customer preferences or existing décor elements in a room.
- Guided customers through store to help locate desired products and suggest similar or complementary products useful for customer projects.
- Provided product knowledge to customers regarding types of paints, primers, stains, sealants, thinners.
Cashier
Walgreens
Cicero, IL
02.2022 - 02.2023
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Answered customer questions and provided store information.
- Greeted customers and answered any questions they had about the store's products and services.
- Welcomed customers, offering assistance to help find store items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Food Service Worker
Paisan's Pizzeria
Berwyn, IL
04.2020 - 01.2022
- Maintained order and cleanliness of work areas to conform with health codes.
- Served meals to customers in a friendly and courteous manner.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Followed established cash handling procedures when collecting payment from customers.
Guest Advocate
Target
Countryside, IL
03.2019 - 03.2020
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Processed online orders using point-of-sale systems.
- Maintained an organized workspace while stocking merchandise.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Sales Associate
Party City
Berwyn, IL
09.2017 - 02.2019
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Collected payments and provided accurate change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized store by returning merchandise to proper areas and restocked displays.
- Greeted customers and provided exceptional customer service.
Lifeguard
Clyde Park District Pool
Cicero, IL
06.2016 - 08.2017
- Kept equipment in good working order with frequent inspections and minor repairs.
- Instructed patrons on proper use of diving boards, slides, ladders.
- Cautioned swimmers regarding unsafe practices and safety hazards.
- Cleaned, brushed and vacuumed pool to keep clean.
- Performed emergency rescues when necessary.
- Monitored behaviors for safety violations and took steps to prevent further violations.
Education
Associate of Science - Respiratory Therapy
Malcolm X
Chicago, IL05-2021
Skills
- Spanish Speaker
- Communication
- Adaptability
- Active listening
- Attention to detail
- Organization
- Teamwork
- Customer service
Accomplishments
- Capitan of Track and Field
Timeline
Paint Associate
The Home Depot Inc
03.2023 - Current
Cashier
Walgreens
02.2022 - 02.2023
Food Service Worker
Paisan's Pizzeria
04.2020 - 01.2022
Guest Advocate
Target
03.2019 - 03.2020
Sales Associate
Party City
09.2017 - 02.2019
Lifeguard
Clyde Park District Pool
06.2016 - 08.2017
Associate of Science - Respiratory Therapy
Malcolm X
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