Citlalli Ramirez Castro
Marietta,GA
Summary
Bilingual hospitality and administrative professional with extensive customer service experience in fast paced and professional environments. A strong ability to communicate effectively with diverse guests, manage multiple priorities, resolve concerns, and provide exceptional service with professionalism and attention to detail. Experienced in creating welcoming experiences, handling confidential information, and maintaining both professionalism and composure under pressure. Passionate about service standards, teamwork, and delivering outstanding customer care while positively representing an organization.
Overview
8
8
years of professional experience
Work History
Bartender
Cinco Mexican Cantina
Atlanta, GA
10.2020 - Current
- Addressed customer complaints with professionalism and efficiency.
- Assisted in setting up the bar for service shift to enhance operational flow.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Maintained composure during peak times to deliver exceptional customer service.
- Developed good working relationships with fellow employees through effective communication.
Bartender
Live! Hospitality & Entertainment - Braves Stadium
Atlanta, GA
06.2021 - 02.2024
- Collaborated effectively with diverse colleagues to achieve goals and resolve product and service-related issues
- Trained new staff members on drink preparation and service standards.
- Managed cash drawer at shift's end, ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Effectively multitasked while handling over 8,000 guests per shift.
- Communicated with security staff to de-escalate customer conflicts and remove customers if necessary.
Treatment Coordinator
Fisher Orthodontics
Smyrna, GA
06.2019 - 10.2020
- Assisted patients in understanding treatment options and financial responsibilities.
- Ensured compliance with HIPAA regulations as well as other applicable laws.
- Managed patient scheduling, appointment reminders, and follow-up calls.
- Supported dentist in identifying optimal treatment plans for patients.
- Made appointments, contacted patients for follow-ups, coordinated with insurance companies and handled billing issues.
- Functioned as team leader and organized all treatment and placement activities.
- Adjusted treatment plans to accommodate patients of all ages.
Administrative Assistant
Amazon Cleaning LLC
Smyrna, GA
02.2019 - 06.2019
- Coordinated scheduling and cleaning appointments for clients, enhancing operational efficiency.
- Facilitated communication between teams to streamline service delivery.
- Answered phone calls and emails, ensuring effective business correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents while maintaining front desk and reception area in neat and organized fashion.
Education
High School Diploma -
Osborne High School
Smyrna, GA 05-2017
Skills
- Bilingual in English and Spanish
- Quick learner
- Hospitality expertise
- Engaging personality
- Dependable and reliable
- Patience and tolerance
Timeline
Bartender
Live! Hospitality & Entertainment - Braves Stadium
06.2021 - 02.2024
Bartender
Cinco Mexican Cantina
10.2020 - Current
Treatment Coordinator
Fisher Orthodontics
06.2019 - 10.2020
Administrative Assistant
Amazon Cleaning LLC
02.2019 - 06.2019
High School Diploma -
Osborne High School