Citlally Gonzalez
Thomasville,NC
Summary
Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally.
Overview
1
1
year of professional experience
Work History
Receptionist
Jobhook
Thomasville , NC
10.2019 - 11.2020
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Managed multiple tasks and met time-sensitive deadlines.
- Responded to inquiries from callers seeking information.
- Help translate and fill out job applications.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Sorted, received and distributed mail correspondence between departments and personnel.
- Provided callers with address, directions, company website and related information.
Shipping Receiver
Marsh Furniture
High Point , NC
06.2018 - 09.2018
- Investigated and adopted optimal shipping and receiving strategies by selecting best carriers, routes and methods to minimize costs and enhance schedules.
- Drafted and managed work and shipping orders, bills of lading and shipping route materials for accurate and compliant recordkeeping.
- Orchestrated routing by producing accurate shipping documentation and package labels.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers.
Education
Administrative Medical Assistant - Medical Assisting
Davidson County Community College
Thomasville, NC01.2020
High School Diploma - High School
Thomasville High School
Thomasville, NC06.2018
Skills
- Documentation
- Telephone Answering
- Call Transfers
Languages
Spanish
Native or Bilingual
Timeline
Receptionist
Jobhook
10.2019 - 11.2020
Shipping Receiver
Marsh Furniture
06.2018 - 09.2018
Administrative Medical Assistant - Medical Assisting
Davidson County Community College
High School Diploma - High School
Thomasville High School
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