Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Citlally S. Morales

Williston,FL

Summary

Dynamic customer service representative, excelling in problem-solving and effective communication. Bilingual in Spanish and English, I foster positive customer interactions and resolve complex issues efficiently. My attention to detail and creativity enhance customer satisfaction and contribute to a supportive team environment.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Hitchcocks Supermarket
Williston, FLorida
08.2021 - Current
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Determined accurate prices for customer services, consistently searching for deals and best prices.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.

In-Home Nanny

Family's House
Ocala, FL
09.2024 - 06.2025
  • Maintained records of daily observations and information regarding child's activities and behavior.
  • Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
  • Created an atmosphere that was conducive to learning through positive reinforcement techniques.

Education

High School Diploma -

Williston Middle High School
Williston, FL
05-2021

Associate of Science - Medical Sonography

Santa Fe College
Gainesville, FL

Skills

  • Customer service
  • Problem solving
  • Effective communication
  • Attention to detail
  • Calm demeanor
  • Money handlingl
  • Teamwork
  • Adaptability
  • I'm good at communicating
  • I'm a helpful person
  • I learn quickly

Languages

English
Professional
Spanish
Professional

Timeline

In-Home Nanny

Family's House
09.2024 - 06.2025

Customer Service Representative

Hitchcocks Supermarket
08.2021 - Current

High School Diploma -

Williston Middle High School

Associate of Science - Medical Sonography

Santa Fe College

Similar Profiles

CREATE PROFILE
Citlally S. Morales