Summary
Overview
Work History
Education
Skills
Timeline
Generic

Citlaly Leal

Phoenix

Summary

A very motivated individual looking to use the skills and information I've gained to boost company efficiency and customer happiness. Excellent at multitasking, organizing, scheduling, and managing a fast-paced workplace; ready to pick up new abilities.

Overview

4
4
years of professional experience

Work History

Medical Assistant

West Valley OBGYN
08.2023 - Current


  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Responded to correspondence from insurance companies to verify patient's coverage.
  • Checked patient insurance, demographic, and health history to keep information current.

Medical Assistant

Southwest Valley Surgical Associated
08.2021 - 06.2023
  • Completed front office tasks: Check in and check out, scheduling appointments, referrals, answering phone calls, preparing new patients paperwork, collecting medical records and copayments.
  • Completed back-office tasks: Patient history, vital signs, scheduling procedures, radiology and lab orders.
  • Completed administration tasks: Hospital face sheets, billing calls, contacting patients in regards their bills, surgery scheduling while also obtaining prior authorization from insurance companies.

Education

High School Diploma -

Western School of Science and Technology
06.2021

Bachelor’s - health care administration

Grand Canyon University
Phoenix, AZ
04-2024

Skills

  • Customer Service
  • Communication skills
  • Bilingual (Spanish and English)
  • Documentation and Charting
  • Medical terminology knowledge
  • Customer service
  • Patient scheduling

Timeline

Medical Assistant

West Valley OBGYN
08.2023 - Current

Medical Assistant

Southwest Valley Surgical Associated
08.2021 - 06.2023

High School Diploma -

Western School of Science and Technology

Bachelor’s - health care administration

Grand Canyon University

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