Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Citlaly Rios

Paso Robles,CA

Summary

Dynamic Shift Supervisor with a proven track record at Starbucks, enhancing customer satisfaction and streamlining operations. Skilled in staff management, I excel in employee training and fostering a customer-oriented environment. Achieved significant improvements in team performance and customer relations through effective leadership and communication.

Overview

6
6
years of professional experience

Work History

Shift Supervisor

Starbucks
10.2021 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Increased customer satisfaction and grew business by maintaining close relationships with customers.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.

Barista

Starbucks
12.2020 - 10.2023
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Controlled line and crowd with quick, efficient service.
  • Used POS system to accurately enter orders and process payments.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Server

Dennys Restaurant
10.2018 - 04.2021
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.

Education

High School Diploma -

Paso Robles High School
Paso Robles, CA
12.2018

Skills

  • Employee Training
  • Workplace Safety
  • Staff Management
  • Customer-Oriented
  • Cash handling expertise

Accomplishments

2022- Partner of the Quarter

Timeline

Shift Supervisor

Starbucks
10.2021 - Current

Barista

Starbucks
12.2020 - 10.2023

Server

Dennys Restaurant
10.2018 - 04.2021

High School Diploma -

Paso Robles High School

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Citlaly Rios