Civalla Woods

• The enumerator collects demographic, economic, and housing data on behalf of the United States
• Appointed Crew Leader Assistant (CLA) and Enumerators during training sessions by instructing trainees on completion of appointment of documents and administering the Oath of Office
• Approved time and attendance documents for all 30 to 45 employees
• Instructed proper field techniques and conducted observations in the field to supervise on-the-spot assistance, one-on-one meetings, and deescalate techniques to Enumerator
• Confer with clients by telephone or in person to provide information about products or services, take orders, cancel accounts, or obtain details of complaints
• Using a computer to input data to complete contract forms, prepare change of address records, or issue service discontinuance orders

• Worked with Facebook (Meta), TikTok, and Instagram to help set, enforce, and optimize internal policies to maintain client's responsiveness demands.
• Content moderation with trust and safety based on reviewing posts, comments, stories, or videos to determine if they violate community guidelines
• Spearheaded successful business development initiatives aligned with the company strategy and core competencies.
• Ability to present information and manage daily productivity on all levels of leadership
• High knowledge of policies with updates and orientated to prioritize and manage conflicting demands
• Monitored office workflow and administrative processes of operations with attendance, activity codes, adherence codes

Genpact, Richardson- Front Line Manager (FLM)

• Responsible for a team of 10 or more content moderators while conducting weekly coaching meetings to review errors, develop accuracy, and upscale them to navigate policy.
• Guided each team member to excellence through monthly goal setting, teaching refreshers, and introducing new rules/regulations while ensuring each was progressing or maintaining metrics.
• Managed calibration with protocol experts, discussed and validated errors with the rep while hosting huddles

• Answered 30 incoming calls concerning Health Insurance applications for Medicare.
• Contracts and qualifies prospective customers and explains features with merits of policies offered, recommending amount and type of coverage based on analysis of prospect's circumstance
• Follows scripts and designated sales processes to complete sales in a complaint and effective manner
• Actively participates in training to upskill and improve performance
• Calculates and/or quotes premium rates for recommended policies
• Utilizes clients to perform accurate and timely data entry and process submitted applications
• Demonstrated a high degree of integrity and followed complaint/quality assurance requirements by following HIPPA law
• Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
• Applied data validation procedures to support and enforce data integrity.
• Identified data errors and discrepancies and implemented swift corrections.

• Responsible for setting up, troubleshooting, and operating assigned machine operator
• Process numerous Frito Lay products while checking for back seals, and inspected code dates to stay in compliance with state FDA approval
• Packaged over 500 cases of merchandise promptly, adapted to store orders to track key transactions, and laid pallet board while maintaining a clean area
• Moved merchandise to designated area
• Maintained a clean and organized work environment, promoting safety and productivity.
• Proved successful working within tight deadlines and a fast-paced environment.
• Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
• Complied with safety, health, and environmental regulations as prescribed by law.
• Inspected items to identify discrepancies and damages and reported to supervisor.
• Assisted supervisors with special projects as needed, showcasing versatility and commitment to overall team success.