Ciyerah Rice
Louisville,KY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Barista
Macy's
11.2024 - Current
- Part-time
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
Team Member
HMSHost
03.2024 - 09.2024
- Full-time
- Ran POS system for to-go order's at Coal's Artisan Pizza
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
Barista Trainer
HMSHost Starbucks
08.2023 - 03.2024
- Full-time
- Taught team members how to make latest drinks and correctly perform new procedures.
- Greeted guests with pleasant smile and superior customer service.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Student Barista
Aramark
09.2021 - 10.2022
- Part-time student worker
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Utilized POS system to receive and process customer payments.
Warehouse Worker
FedEx
09.2020 - 05.2021
- Part-time
- Loaded and unloaded shipments from trucks.
- Used scanners to track parcel information, condition or receipt.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Warehouse Worker
Amazon
07.2020 - 08.2020
- Full-time
- Examined packages and goods for damage and notified vendors of replacement needs.
- Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
- Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
Education
Bachelor of Arts - English Creative Writing, Minor in Art
University of Louisville
Louisville, KY05.2023
High School Diploma -
Americas High School
El Paso, TX05.2019
Skills
- Customer Satisfaction
- Credit Card Transactions
- Product Displays
- Coffee Expertise
- Material Loading and Unloading
- Health and Safety Regulations
- Problem-Solving
- Basic Mathematics
- Digital Illustration
- Adobe Systems Software
- Scripting
- Glass Blowing
Timeline
Barista
Macy's
11.2024 - Current
Team Member
HMSHost
03.2024 - 09.2024
Barista Trainer
HMSHost Starbucks
08.2023 - 03.2024
Student Barista
Aramark
09.2021 - 10.2022
Warehouse Worker
FedEx
09.2020 - 05.2021
Warehouse Worker
Amazon
07.2020 - 08.2020
High School Diploma -
Americas High School
Bachelor of Arts - English Creative Writing, Minor in Art
University of Louisville
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