CJ Carbone
Schertz
Summary
Results-driven Account Management professional with extensive experience driving revenue growth, improving operational performance, and building long-term client partnerships. Proven ability to exceed sales targets, develop strategic growth plans, and leverage data-driven insights to identify opportunities and deliver results. Known for fostering executive-level relationships, influencing stakeholders, and helping clients achieve their business objectives through consultative problem-solving and operational excellence.
Overview
17
17
years of professional experience
Work History
Outside Account Manager
Dealer Tire
Baton Rouge, LA
04.2025 - Current
- Achieved 101% of annual sales target in 8 months, reaching goal attainment four months ahead of schedule.
- Managed a portfolio of dealership accounts, driving growth across tire, parts, and service programs while meeting sales and productivity goals.
- Built and maintained executive-level relationships with Dealer Principals, General Managers, Service Managers, and Parts Managers to drive business results.
- Developed and executed dealership business plans using performance data, market analysis, and ROI assessments to identify growth opportunities.
- Led dealership performance reviews and strategic planning sessions, aligning operational and sales teams to achieve measurable outcomes.
- Collaborated with OEM partners and cross-functional teams to improve dealership profitability, customer retention, and service lane performance.
- Coached and trained dealership personnel on effective selling strategies, service advisor performance, and operational best practices.
- Leveraged Salesforce, analytics, competitive market analysis, and inventory reviews to identify opportunities and drive continuous improvement.
Fixed Operations Consultant
Dealer Tire
San Antonio, TX
01.2024 - 04.2025
- Achieved 105% of my annual sales goal in 2024 and 107% of my running annual goal in 2025, earning promotion to Outside Account Manager.
- Partnered with account management and dealership leadership to identify performance gaps, develop action plans, and drive operational improvements.
- Conducted dealership assessments, inventory diagnostics, and data analysis to uncover growth opportunities and improve profitability.
- Built strong relationships with dealership personnel at all levels to gain support for process improvements and performance initiatives.
- Developed and implemented customized coaching and training programs to improve service advisor effectiveness and sales performance.
- Created and executed pricing, merchandising, and product-screen strategies aligned with dealership business objectives.
- Performed competitive market analysis and mystery shops to identify opportunities and strengthen dealership market positioning.
- Leveraged Salesforce and dealership performance data to track activity, communicate strategic recommendations, and drive measurable results.
- Partnered directly with service advisors on the drive to improve inspection processes, customer presentations, and tire and maintenance sales.
Senior Tire Service Advisor
Dealer Tire
Paramus, NJ San Antonio, TX
08.2017 - 12.2024
- Launch, maintain, and improve the Tire Store inside Mercedes-Benz of Paramus.
- Assist the Parts Director with inventory analysis and implement a strategy to maximize inventory turns.
- Track and strategize ordering to maximize PPI rebate.
- Greet customers, inspect vehicles at first contact, and present findings to the customer.
- Explain needs, features, and benefits, and get tires added to the RO.
- Train service advisors on Road Hazard warranties, manufacturer warranties, and all Instant and Mail-In rebates.
- Work with the Service Director to implement a warranty process to ensure the tires are processed and returned correctly.
- Complete daily, weekly, and monthly reports to maximize dealers' return on the Tire Store program.
- Assist technicians in inspections for warranties to minimize rejections and improperly discarded tires.
- Partner with the Service Director to implement an effective and efficient service lane strategy.
- Finished 2018 at 112% to goal.
General Store Manager
ETD Discount Tire Center
Wayne, NJ
04.2015 - 08.2017
- Increased annual sales from $1.3M to $1.9M while leading operations of a high-volume retail tire and automotive service location.
- Grew net profit from $14K in 2014 to $144K in 2017 through operational improvements, productivity initiatives, and team development.
- Managed daily operations of a $1.5M location, leading a team of 3 sales associates and 7 technicians while supporting performance improvement across three regional locations.
- Reduced inventory carrying costs by 35% through strategic inventory management while maintaining an effective product mix aligned with local vehicle demographics.
- Developed and executed purchasing strategies that maximized wholesale discounts and optimized inventory distribution across eight company locations.
- Recruited, trained, and developed team members, successfully promoting two sales associates into Retail Store Manager positions.
- Achieved manufacturer ordering and loyalty program targets, maintaining certified retailer status and earning top performance recognition.
- Awarded the Continental Gold Dealer Incentive Trip in 2016 and 2017 for achieving top Gold Dealer performance.
- Generated more than 250 unique 5-star Google reviews by implementing customer-focused service standards and enhancing the overall customer experience.
- Established a consultative, trust-based sales approach that increased customer loyalty, improved retention, and empowered employees to make business-focused decisions independently.
General Store Manager
Firestone Complete Auto Care
Montclair, NJ
08.2010 - 11.2014
- Increased annual revenue 28%, growing the location from $1.8M to $2.3M in sales.
- Named a Top General Manager nationally in 2012 and 2013 based on revenue growth, customer count growth, and customer satisfaction among 3,000 Firestone locations.
- Led a $2.3M automotive service and tire retail operation, overseeing Sales and Service Managers, 4 sales associates, and 7+ technicians.
- Guided the location to Firestone New Jersey Top 10 rankings in customer count, service sales, profit, and customer growth for four consecutive years (2011–2014).
- Earned Top 10 Northeast Zone Store recognition for profit growth, customer count improvement, and service sales improvement for four consecutive years.
- Increased average daily customer count by 43%, from 26.5 to 37.9 customers per day, earning New Jersey Customer Count Improvement Leader recognition four years in a row.
- Coordinated staffing, inventory, promotions, and customer support efforts across eight regional locations to maximize operational efficiency and customer satisfaction.
- Utilized business analytics, trend forecasting, and operational reporting to optimize inventory levels, staffing plans, profitability, and customer experience.
- Received a personal letter of commendation from the Firestone CEO for leading the Northeast Zone in customer growth.
- Earned Top Ten Percent Incentive Trip awards from 2011–2013 for exceptional profit growth, customer count improvement, and maintaining 95% customer satisfaction.
Manager of Vehicle Services
Firestone Complete Auto Care
Orange, NJ
02.2010 - 07.2010
- Promoted to General Store Manager after only 5 months based on exceptional performance and leadership results.
- Achieved store-record sales performance in February, March, and April 2010.
- Set the location's all-time profit record in July 2010 through operational efficiency and team performance improvements.
- Earned New Jersey Store Team of the Month recognition for two consecutive months (March and April 2010).
- Supervised and coordinated workflow for a team of 7 technicians, optimizing productivity by aligning repair assignments with technician skill level and workload.
- Developed and managed technician schedules using a data-driven staffing model to maximize efficiency and customer service levels.
- Analyzed daily business performance reports, monitored technician productivity, and supported operational decision-making to drive profitability.
- Maintained shop equipment and operational readiness to ensure safe, efficient, and uninterrupted service operations.
- Partnered with customers to prioritize repairs, safety concerns, and maintenance recommendations, improving transparency, trust, and customer satisfaction.
Lead Technician
Firestone Complete Auto Care
Wyckoff, NJ
05.2009 - 01.2010
- Diagnosed and repaired complex vehicle issues, including drivability concerns, check engine lights, ABS systems, steering and suspension components, and brake system complaints.
- Consistently delivered accurate and efficient repairs while maintaining high standards for quality, safety, and customer satisfaction.
- Served as a liaison between technicians and management, communicating operational challenges and helping implement effective solutions.
- Led by example to improve team performance, fostering a culture of speed, teamwork, professionalism, and accountability.
- Earned increasing leadership responsibilities beyond technician duties, including direct customer interactions, technician scheduling, and inventory management.
- Assisted with shop operations by coordinating workflow, advising team members, and supporting daily service department activities.
- Mentored technicians and supported professional development efforts, including technical certification preparation and skills training.
- Demonstrated strong leadership potential through operational support, team development, and consistent high-performance execution.
Education
Automotive Technology - Automotive Technology
Lincoln Technical Institute
Mahwah, NJ05-2000
High School Diploma -
West Milford High School
New Milford, NJ06-1998
Skills
- Client acquisition
- Account analysis
- CRM proficiency
- Territory management
- Teamwork and collaboration
- Customer service
- Team collaboration
- Detail-oriented
- Goal setting and achievement
Timeline
Outside Account Manager
Dealer Tire
04.2025 - Current
Fixed Operations Consultant
Dealer Tire
01.2024 - 04.2025
Senior Tire Service Advisor
Dealer Tire
08.2017 - 12.2024
General Store Manager
ETD Discount Tire Center
04.2015 - 08.2017
General Store Manager
Firestone Complete Auto Care
08.2010 - 11.2014
Manager of Vehicle Services
Firestone Complete Auto Care
02.2010 - 07.2010
Lead Technician
Firestone Complete Auto Care
05.2009 - 01.2010
Automotive Technology - Automotive Technology
Lincoln Technical Institute
High School Diploma -
West Milford High School