CJ Carbone
Schertz
Summary
Results-driven Account Management professional with extensive experience driving revenue growth, improving operational performance, and building long-term client partnerships. Proven ability to exceed sales targets, develop strategic growth plans, and leverage data-driven insights to identify opportunities and deliver results. Known for fostering executive-level relationships, influencing stakeholders, and helping clients achieve their business objectives through consultative problem-solving and operational excellence.
Overview
17
17
years of professional experience
Work History
Outside Account Manager
Dealer Tire
04.2025 - Current
- Achieved 101% of annual sales target in 8 months, reaching goal attainment four months ahead of schedule.
- Managed a portfolio of dealership accounts, driving growth across tire, parts, and service programs while meeting sales and productivity goals.
- Built and maintained executive-level relationships with Dealer Principals, General Managers, Service Managers, and Parts Managers to drive business results.
- Developed and executed dealership business plans using performance data, market analysis, and ROI assessments to identify growth opportunities.
- Led dealership performance reviews and strategic planning sessions, aligning operational and sales teams to achieve measurable outcomes.
- Collaborated with OEM partners and cross-functional teams to improve dealership profitability, customer retention, and service lane performance.
- Coached and trained dealership personnel on effective selling strategies, service advisor performance, and operational best practices.
- Leveraged Salesforce, analytics, competitive market analysis, and inventory reviews to identify opportunities and drive continuous improvement.
Fixed Operations Consultant
Dealer Tire
01.2024 - 04.2025
- Achieved 105% of my annual sales goal in 2024 and 107% of my running annual goal in 2025, earning promotion to Outside Account Manager.
- Partnered with account management and dealership leadership to identify performance gaps, develop action plans, and drive operational improvements.
- Conducted dealership assessments, inventory diagnostics, and data analysis to uncover growth opportunities and improve profitability.
- Built strong relationships with dealership personnel at all levels to gain support for process improvements and performance initiatives.
- Developed and implemented customized coaching and training programs to improve service advisor effectiveness and sales performance.
- Created and executed pricing, merchandising, and product-screen strategies aligned with dealership business objectives.
- Performed competitive market analysis and mystery shops to identify opportunities and strengthen dealership market positioning.
- Leveraged Salesforce and dealership performance data to track activity, communicate strategic recommendations, and drive measurable results.
- Partnered directly with service advisors on the drive to improve inspection processes, customer presentations, and tire and maintenance sales.
Senior Tire Service Advisor
Dealer Tire
08.2017 - 12.2024
- Launch, maintain, and improve the Tire Store inside Mercedes-Benz of Paramus.
- Assist the Parts Director with inventory analysis and implement a strategy to maximize inventory turns.
- Track and strategize ordering to maximize PPI rebate.
- Greet customers, inspect vehicles at first contact, and present findings to the customer.
- Explain needs, features, and benefits, and get tires added to the RO.
- Train service advisors on Road Hazard warranties, manufacturer warranties, and all Instant and Mail-In rebates.
- Work with the Service Director to implement a warranty process to ensure the tires are processed and returned correctly.
- Complete daily, weekly, and monthly reports to maximize dealers' return on the Tire Store program.
- Assist technicians in inspections for warranties to minimize rejections and improperly discarded tires.
- Partner with the Service Director to implement an effective and efficient service lane strategy.
- Finished 2018 at 112% to goal.
General Store Manager
ETD Discount Tire Center
04.2015 - 08.2017
- Increased annual sales from $1.3M to $1.9M while leading operations of a high-volume retail tire and automotive service location.
- Grew net profit from $14K in 2014 to $144K in 2017 through operational improvements, productivity initiatives, and team development.
- Managed daily operations of a $1.5M location, leading a team of 3 sales associates and 7 technicians while supporting performance improvement across three regional locations.
- Reduced inventory carrying costs by 35% through strategic inventory management while maintaining an effective product mix aligned with local vehicle demographics.
- Developed and executed purchasing strategies that maximized wholesale discounts and optimized inventory distribution across eight company locations.
- Recruited, trained, and developed team members, successfully promoting two sales associates into Retail Store Manager positions.
- Achieved manufacturer ordering and loyalty program targets, maintaining certified retailer status and earning top performance recognition.
- Awarded the Continental Gold Dealer Incentive Trip in 2016 and 2017 for achieving top Gold Dealer performance.
- Generated more than 250 unique 5-star Google reviews by implementing customer-focused service standards and enhancing the overall customer experience.
- Established a consultative, trust-based sales approach that increased customer loyalty, improved retention, and empowered employees to make business-focused decisions independently.
General Store Manager
Firestone Complete Auto Care
08.2010 - 11.2014
- Increased annual revenue 28%, growing the location from $1.8M to $2.3M in sales.
- Named a Top General Manager nationally in 2012 and 2013 based on revenue growth, customer count growth, and customer satisfaction among 3,000 Firestone locations.
- Led a $2.3M automotive service and tire retail operation, overseeing Sales and Service Managers, 4 sales associates, and 7+ technicians.
- Guided the location to Firestone New Jersey Top 10 rankings in customer count, service sales, profit, and customer growth for four consecutive years (2011–2014).
- Earned Top 10 Northeast Zone Store recognition for profit growth, customer count improvement, and service sales improvement for four consecutive years.
- Increased average daily customer count by 43%, from 26.5 to 37.9 customers per day, earning New Jersey Customer Count Improvement Leader recognition four years in a row.
- Coordinated staffing, inventory, promotions, and customer support efforts across eight regional locations to maximize operational efficiency and customer satisfaction.
- Utilized business analytics, trend forecasting, and operational reporting to optimize inventory levels, staffing plans, profitability, and customer experience.
- Received a personal letter of commendation from the Firestone CEO for leading the Northeast Zone in customer growth.
- Earned Top Ten Percent Incentive Trip awards from 2011–2013 for exceptional profit growth, customer count improvement, and maintaining 95% customer satisfaction.
Manager of Vehicle Services
Firestone Complete Auto Care
02.2010 - 07.2010
- Promoted to General Store Manager after only 5 months based on exceptional performance and leadership results.
- Achieved store-record sales performance in February, March, and April 2010.
- Set the location's all-time profit record in July 2010 through operational efficiency and team performance improvements.
- Earned New Jersey Store Team of the Month recognition for two consecutive months (March and April 2010).
- Supervised and coordinated workflow for a team of 7 technicians, optimizing productivity by aligning repair assignments with technician skill level and workload.
- Developed and managed technician schedules using a data-driven staffing model to maximize efficiency and customer service levels.
- Analyzed daily business performance reports, monitored technician productivity, and supported operational decision-making to drive profitability.
- Maintained shop equipment and operational readiness to ensure safe, efficient, and uninterrupted service operations.
- Partnered with customers to prioritize repairs, safety concerns, and maintenance recommendations, improving transparency, trust, and customer satisfaction.
Lead Technician
Firestone Complete Auto Care
05.2009 - 01.2010
- Diagnosed and repaired complex vehicle issues, including drivability concerns, check engine lights, ABS systems, steering and suspension components, and brake system complaints.
- Consistently delivered accurate and efficient repairs while maintaining high standards for quality, safety, and customer satisfaction.
- Served as a liaison between technicians and management, communicating operational challenges and helping implement effective solutions.
- Led by example to improve team performance, fostering a culture of speed, teamwork, professionalism, and accountability.
- Earned increasing leadership responsibilities beyond technician duties, including direct customer interactions, technician scheduling, and inventory management.
- Assisted with shop operations by coordinating workflow, advising team members, and supporting daily service department activities.
- Mentored technicians and supported professional development efforts, including technical certification preparation and skills training.
- Demonstrated strong leadership potential through operational support, team development, and consistent high-performance execution.
Education
Automotive Technology - Automotive Technology
Lincoln Technical Institute
Mahwah, NJ05-2000
High School Diploma -
West Milford High School
New Milford, NJ06-1998
Skills
- Client acquisition
- Account analysis
- CRM proficiency
- Territory management
- Teamwork and collaboration
- Customer service
- Team collaboration
- Detail-oriented
- Goal setting and achievement
Timeline
Outside Account Manager
Dealer Tire
04.2025 - Current
Fixed Operations Consultant
Dealer Tire
01.2024 - 04.2025
Senior Tire Service Advisor
Dealer Tire
08.2017 - 12.2024
General Store Manager
ETD Discount Tire Center
04.2015 - 08.2017
General Store Manager
Firestone Complete Auto Care
08.2010 - 11.2014
Manager of Vehicle Services
Firestone Complete Auto Care
02.2010 - 07.2010
Lead Technician
Firestone Complete Auto Care
05.2009 - 01.2010
Automotive Technology - Automotive Technology
Lincoln Technical Institute
High School Diploma -
West Milford High School