Natural leader with proven record of customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Hi, I’m
CJ Daughty
Tallahassee,FL
Summary
Overview
1
year of professional experience
Work History
KITSCHY Wearable ArtTallahassee, FL
Sales Associate
09.2021 - Current
Job overview
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Stocked merchandise, clearly labeling items and arranging according to size or color.
- Informed customers of current store promotions to encourage additional sales purchases.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered questions about store policies and addressed customer concerns.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Worked with loss prevention in monitoring shopper behavior.
- Used POS system to process sales, returns, online orders and gift card activations.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Issued receipts and processed refunds, credits or exchanges.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Increased sales and customer satisfaction through personalized servicing.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Opened and closed store independently and prepared nightly bank drop for manager.
- Folded and arranged merchandise in attractive displays to drive sales.
DivvyupsocksTallahassee, FL
Sales Associate
11.2021 - 01.2022
Job overview
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Enhanced product presentation and promotional material displays, working alongside retail representatives.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Recommended accessories and complementary purchases to boost revenue.
- Provided positive first impressions to welcome existing, new and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Maintained records related to sales, returns and inventory availability.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout
- Answered customer questions about sizing, accessories and merchandise care.
- Processed product returns and assisted customers with other selections.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Leon High SchoolTallahassee, FL
No Degree from Highschool
University Overview
Skills
- Sales trends
- Stocking and replenishing
- Point of sale operation
- Relationship building
- Multi-tasking strength
- Merchandising understanding
- Excellent people skills
- Sales expertise
- Cash register operation
- Exceptional customer service
- Professional demeanor
- Problem-solving skills
- Cash Handling
- Shipment processing
- Adapt to diverse groups
hobbies
hobbies
i love fishing talking about cars and football
Timeline
Sales Associate
Divvyupsocks
11.2021 - 01.2022
Sales Associate
KITSCHY Wearable Art
09.2021 - Current
Leon High School
No Degree from Highschool
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