CJ Ma
Summary
Dynamic Store Manager with a strong track record of driving double-digit year-over-year sales growth. Expertise in clienteling, relationship development, and leading motivated retail teams to exceed performance targets. Adept at using CRM insights to enhance customer retention and optimize sales strategies.
Overview
13
13
years of professional experience
Work History
Flagship Store Manager
Cartolina Madison Avenue
Flagship Assistant Store Manager
04.2024 - Current
- Ended the year 50% up against the previous year in sales.
- Work closely with the President of the company to determine seasonal buys for the New York market.
- Partnered with local business to promote the New York flagship store.
- Represented brand at regional trunk shows and trade markets
- Led all marketing campaigns for the store - contributed to in store & online sales for company
- Spearheaded company initiative for Cartolina at Home and became top producer
Flagship Store Manager
NARS Madison Avenue
10.2015 - 04.2017
- Managed all store operations including, inventory management, store operations, hiring, training, sales & services
- Executed local marketing initiatives and community partnerships to increase brand awareness and event-driven sales
- Collaborated with marketing teams to promote campaigns across social, email, and in-store channels
Flagship Assistant Store Manager
Fresh Union Square
02.2013 - 09.2015
- Designed and implemented an in-store service model focused on key customer touchpoints, resulting in a 12% annual sales increase
- Led storytelling-based sales strategy and coached team members into a top-performing unit
- Partnered with corporate teams to optimize POS systems, operations, and customer experience initiatives
Education
Brand Management Strategies: Luxury & Mass Market
Fashion Institute of Technology
New York, NYSkills
- Shopify, endear, microsoft applications
- Sales and customer service excellence
- Visual Merchandising
- Performance management
- Communication with cross level leadership
- Communication with cross level leadership
- Personal styling
- Inventory management
Timeline
Flagship Store Manager
Cartolina Madison Avenue
04.2024 - Current
Flagship Store Manager
NARS Madison Avenue
10.2015 - 04.2017
Flagship Assistant Store Manager
Fresh Union Square
02.2013 - 09.2015
Brand Management Strategies: Luxury & Mass Market
Fashion Institute of Technology