CJ Millett
Greenville,SC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the financial and hospitality/retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
21
21
years of professional experience
Work History
Bartender
New Realm Brewing
Greenville, SC
05.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Bartender
Lounge 821
Greenville, SC
12.2023 - 05.2024
- Assisted owner in managing inventory and restocking supplies for efficient bar operations.
- Enhanced customer satisfaction by promptly preparing and serving drinks according to specific requests.
- Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
- Ensured timely service for guests by quickly learning drink recipes and accurately measuring ingredients.
- Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
- Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.
Head Bartender
Grey Moon Cafe
Greenville, SC
01.2024 - 03.2024
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
Customer Service Representative II
TD Bank
Greenville, SC
06.2017 - 10.2023
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Trained staff on operating procedures and company services.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Tracked customer service cases and updated service software with customer information.
Bartender
Longhorn Steakhouse
Easley, SC
04.2014 - 12.2017
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Technical Support Representative
Frontier Communications
DeLand, FL
08.2014 - 03.2015
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Assisted in streamlining internal processes, reducing call wait times and increasing overall efficiency.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
Customer Service Representative
American Support
Daytona Beach, FL
04.2012 - 01.2013
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
Portfolio Manager
Vantage Card Services
Woodstock, GA
07.2011 - 08.2012
- Enhanced portfolio performance by implementing effective investment strategies and risk management techniques.
- Increased client satisfaction by providing tailored financial advice and timely market updates.
- Optimized asset allocation for improved returns with thorough market research and analysis.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address concerns.
- Managed diverse portfolios, ensuring proper diversification and alignment with client objectives.
Downtown Portfolio Manager
RBS
Atlanta, GA
08.2009 - 07.2011
- Enhanced portfolio performance by implementing new processing capabilities and streamlining newer ways of doing business amongst clients.
- Increased client satisfaction by same day point of sale support, statement transparency and consistency with communication and updates.
- Optimized asset allocation for improved returns through point of sale purchases and maintaining enough margin for the company as well as saving the client money through conversion or initial point of sale setup.
- Strengthened client relationships, conducting regular meetings to review portfolio performance and address any client concerns.
- Cultivated a strong network of industry experts to gather insights on emerging trends and potential investment opportunities.
- Provided strategy advice to high net worth clients.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
Senior Portfolio Manager
First Data
Daytona Beach, FL
10.2005 - 01.2009
- Maximized portfolio returns by conducting thorough research and analysis of investment opportunities.
- Implemented risk management strategies for optimal asset allocation and diversification across multiple portfolios.
- Improved client satisfaction by providing timely and accurate financial reports, recommendations, and performance updates.
- Developed strong relationships with clients through consistent communication and attentive service, resulting in increased assets under management.
- Mentored junior analysts on industry best practices, investment concepts, and the importance of maintaining a disciplined approach to portfolio management.
- Managed high-value client accounts with attention to detail and discretion while adhering to strict confidentiality guidelines.
- Enhanced team productivity by implementing project management tools that streamlined workflows and improved collaboration among team members.
- Stayed current with industry developments through regular attendance at conferences, seminars, webinars, and other educational events.
- Presented portfolio strategy changes to senior management during monthly review sessions for approval before implementation into client portfolios.
- Established valuable relationships within the financial community through networking efforts at industry events.
Pharmacy Technician
Walgreen's Pharmacy
Palm Coast, FL
08.2003 - 08.2005
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
Education
In Progress - Business Management
Greenville Community College
Diploma - General Literature
Bowie High School
Skills
- Information Security
- Account Updating
- Data Collection
- Data Entry
- Conflict Mediation
- Problem Resolution
- Customer Relations
- Quality Control
- Critical Thinking
- Filing
- Complaint Resolution
- POS Systems Expert
- Document Control
Volunteer Work
Greenville County Food Coalition
Committee based group aimed at combating food and housing insecurity.
Timeline
Bartender
New Realm Brewing
05.2024
Head Bartender
Grey Moon Cafe
01.2024 - 03.2024
Bartender
Lounge 821
12.2023 - 05.2024
Customer Service Representative II
TD Bank
06.2017 - 10.2023
Technical Support Representative
Frontier Communications
08.2014 - 03.2015
Bartender
Longhorn Steakhouse
04.2014 - 12.2017
Customer Service Representative
American Support
04.2012 - 01.2013
Portfolio Manager
Vantage Card Services
07.2011 - 08.2012
Downtown Portfolio Manager
RBS
08.2009 - 07.2011
Senior Portfolio Manager
First Data
10.2005 - 01.2009
Pharmacy Technician
Walgreen's Pharmacy
08.2003 - 08.2005
In Progress - Business Management
Greenville Community College
Diploma - General Literature
Bowie High School