Jolene Gayman
DAVENPORT,IA
Summary
I am a self motivated individual who possesses great problem solving abilities, patience, empathy, and a strong focus on customer satisfaction. I pride myself on attention to detail. accuracy. fast typing skills and proficiency in data management systems.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bartender
Frackies
DAVENPORT, IA
01.2020 - Current
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Bartender
Bike Rack
DAVENPORT, WA
12.2017 - 01.2020
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
Caregiver, Special Needs
REM Iowa
DAVENPORT, IA
02.2017 - 09.2018
- Supported clients in community integration activities such as recreational outings, shopping trips and social gatherings.
- Administered medication when needed according to doctor's instructions.
- Observed, reported and documented patient status and care provided.
- Monitored physical and emotional health of clients.
CNA
Ridgecrest Village
DAVENPORT, IA
01.2016 - 02.2017
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Administered medications and educated patients and families on correct at-home administration.
Customer Service Representative
APAC Customer Services
DAVENPORT, IA
01.2014 - 01.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
Education
Some College (No Degree) -
Scott Community College
Davenport, IASkills
- Paperwork Processing
- Data Collection
- Information Security
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
Certification
- Certified Nurses Aide 07/16/2015
- Medication Aide & Medication Manager 04/2017
Timeline
Bartender
Frackies
01.2020 - Current
Bartender
Bike Rack
12.2017 - 01.2020
Caregiver, Special Needs
REM Iowa
02.2017 - 09.2018
CNA
Ridgecrest Village
01.2016 - 02.2017
Customer Service Representative
APAC Customer Services
01.2014 - 01.2016
Some College (No Degree) -
Scott Community College