CJ Payne
Property & Casualty Insurance
Tuscola,TX
Summary
Resilient team player offering 21 years of superior customer service to commercial clients, carriers and sales executives. Ability to handle multiple projects simultaneously with a high degree of accuracy. Excellent management of workflow to provide efficient, timely and accurate processing of transactions. Demonstrate strong written and verbal communication skills, cooperating purposefully and providing guidance to achieve business goals of agency.
Overview
21
21
years of professional experience
1
1
Certificate
Work History
Senior Commercial Account Manager
Arthur J. Gallagher & Co.
12.2002 - Current
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Prepared customer presentations and demonstrations of products to solicit new business.
- Negotiated rates to set up finance contracts.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Managed client risk exposure and coordinated services for development, retention and rounding of accounts.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.
- Maintained required data in agency management system to follow corporate guidelines.
Education
High School Diploma -
Valley View High School
Valley View, TXSkills
- Customer Service
- Account Management
- Account Servicing
- Client Relationship Building
- Customer Billing
- Sales Presentations
Certification
- Licensed Property & Casualty Insurance - 2003
- Certified Insurance Counselor - 2009
Timeline
Senior Commercial Account Manager
Arthur J. Gallagher & Co.
12.2002 - Current
High School Diploma -
Valley View High School
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