Shanika Hardwick
Ontario,CA
Summary
Experienced plumbing professional adept at driving revenue growth and cultivating lasting client relationships. Skilled in identifying and addressing customer needs with comprehensive knowledge of commercial plumbing systems and service sales.
Overview
10
10
years of professional experience
Work History
Senior Commercial Account Manager
Andersen Commercial Plumbing
04.2021 - Current
- Drove year-over-year sales growth by cultivating relationships and acquiring new clients
- Sold and negotiated repair services for commercial and industrial facility systems, delivering profitable outcomes
- Presented compelling sales proposals to new and existing customers, driving growth and profitability
- Established new client relationships through proactive prospecting, follow-ups, and referrals
- Managed full project lifecycle, ensuring timely completion and client satisfaction
- Anticipated client needs and proactively resolved issues, fostering deep partnerships.
Senior Commercial Account Manager
DCL Logistics
10.2020 - 04.2021
- Exceeded sales quotas and profit margins, leading client interactions decisively
- Collaborated with staff and clients, ensuring project clarity and alignment
- Reviewed contracts for compliance, partnering with senior techs for blueprint evaluation
- Guided field personnel and staff, enhancing project/service outcomes
- Stayed current on market trends, informing strategic decision-making
- Stayed updated on market conditions and industry trends, informing management to facilitate strategic decisionmaking.
Business Relationship Manager
Superior Electrical Mechanical & Plumbing
10.2019 - 03.2020
- Utilized plumbing system expertise to effectively prospect new customers
- Managed multiple projects concurrently, meeting deadlines with strong project management skills
- Interacted effectively with diverse stakeholders, leveraging strong communication and interpersonal skills
- Adapted flexibly to evolving responsibilities, excelling both independently and in team settings
- Consistently achieved goals with accountability and professionalism.
Customer Relations Consultant
Roto-Rooter Plumbing
09.2019 - 12.2019
- Assess and address customer needs to ensure satisfaction
- Foster trust and sustainable relationships through open communication
- Deliver accurate information using appropriate methods
- Achieve personal and team sales targets and call handling quotas
- Resolve customer complaints promptly, ensuring satisfaction and follow-up.
National Account Executive
Roto-Rooter Plumbing
04.2016 - 09.2019
- Led initiatives to boost customer retention, driving notable revenue growth
- Managed diverse portfolios including Target Retail Stores, In-N-Out Burger locations, Statewide Construction/Petco Locations, and AutoZone locations
- Developed customized strategies and programs for each account, resulting in substantial revenue increases for Target Corporation ($157K to $2.5M), In-N-Out Burger ($500K to $2M), and Statewide Construction ($200K to $780K).
Commercial Call Center Supervisor
Roto-Rooter Plumbing
05.2014 - 04.2016
- Lead and guide call center agents to achieve performance goals and deliver exceptional service
- Conduct training sessions for new hires and provide ongoing coaching for skill enhancement
- Monitor call center metrics and implement corrective actions to meet performance targets
- Maintain quality assurance processes to ensure adherence to company standards
- Serve as escalation point for complex customer issues, facilitating efficient resolution.
Education
Associate of Science -
Chaffey College
Rancho Cucamonga, CASkills
Customer Service
Communication Skills
Problem Resolution
Project Management
Team Building
Relationship Management
CRM Software
Strategic Planning
Time Management
Customer Relationship Management
Contract Administration
Sales Experience
Sales Presentations
Organizational skills
Analysis skills
Supervising experience
Sales
Marketing
Negotiation
Account management
Computer literacy
Timeline
Senior Commercial Account Manager
Andersen Commercial Plumbing
04.2021 - Current
Senior Commercial Account Manager
DCL Logistics
10.2020 - 04.2021
Business Relationship Manager
Superior Electrical Mechanical & Plumbing
10.2019 - 03.2020
Customer Relations Consultant
Roto-Rooter Plumbing
09.2019 - 12.2019
National Account Executive
Roto-Rooter Plumbing
04.2016 - 09.2019
Commercial Call Center Supervisor
Roto-Rooter Plumbing
05.2014 - 04.2016
Associate of Science -
Chaffey College
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