Claire Boyle
Cedar Falls,IA
Summary
Accomplished Director of Social Services at NewAldaya Lifescapes, adept in crisis intervention and Medicaid program applications, with over 20 years of experience. Excelled in enhancing resident satisfaction and compliance through innovative policy development and empathetic, solution-focused teamwork. Skilled in connecting residents with community resources, ensuring successful transitions and upholding the highest standards of professional ethics.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Director of Social Services
NewAldaya Lifescapes
Cedar Falls, IA
04.2002 - Current
- Facilitated open communication between staff members, promoting teamwork and collaborative problem-solving approaches to challenges faced by residents and their families.
- Established preliminary and comprehensive assessment for social service needs of residents.
- Ensured compliance with regulatory requirements by diligently monitoring policies and procedures within department.
- Increased resident satisfaction by actively addressing concerns and providing timely resolutions.
- Maintained high level of professionalism and ethical conduct within department, upholding highest standards for social service work.
- Provided crisis intervention support when needed; demonstrating empathy, compassion and resourcefulness to serve residents and families in times of distress.
- Developed department policies and procedures adhering to quality and performance measures.
- Partnered with local organizations to expand access to social and community services.
Research Department
University of Northern Iowa
Cedar Falls
11.2001 - 04.2002
- Called to conduct interviews for research projects for the University of Northern Iowa. Goals of obtaining 5 interviews short period of time.
- Working with a team of callers to reach the goals established for the group.
Education
Bachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IA05.2002
Skills
-Worked for over 20 years with helping apply for Spousal Attribution and Medicaid programs for resident and their spouses to help cover the cost of the nursing home
-Worked through community resources to help connect residents transition to being successful for a return to the community
-Work closely with residents and families to work through difficult situations when crisis situations occur
-Have been successfully been able to multitask several projects at a time
Certification
I am a licensed through the state of Iowa as an LBSW.
Timeline
Director of Social Services
NewAldaya Lifescapes
04.2002 - Current
Research Department
University of Northern Iowa
11.2001 - 04.2002
Bachelor of Arts - Social Work
University of Northern Iowa