Claire Childress

• Increased revenue recovery through diligent research and resolution of discrepancies between invoiced amounts and payments received.
• Reduced delinquent accounts by maintaining regular contact with clients and addressing issues in a timely manner.
• Collaborated with sales teams to align pricing structures, ensuring accurate billing and improved customer satisfaction.
• Implemented effective dunning processes for late-paying customers, resulting in reduced past-due balances over time.

Analyzing data using Bswift and Employee Navigator to help costumers build and maintain their employee benefit platforms.

• Coordinated with external vendors during system implementations or upgrades, ensuring timely completion within project constraints.

• Contributed to the growth of the department''s profitability by accurately assessing risks and making informed underwriting decisions.
• Collaborated with brokers and agents to gather necessary documentation for accurate risk evaluation.
• Assisted senior underwriters on complex cases that required additional research or specialized knowledge.
• Performed comprehensive reviews of financial statements, credit reports, and other pertinent documents as part of the risk assessment process.

• Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
• Interacted with customers by phone, email, or in-person to provide information.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.