Claire Engh
Houston,TX
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler
Spring Dermatology
Spring, TX
01.2026 - Current
- Coordinated appointment schedules to optimize patient flow and reduce wait times.
- Managed electronic health records, ensuring accuracy and confidentiality in patient information.
- Collaborated with medical staff to address scheduling conflicts and enhance operational efficiency.
- Implemented new scheduling software, improving user access and overall system functionality.
Customer Service Representative
Noridian Healthcare Solutions
Fargo, ND
05.2024 - 10.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided accurate information regarding healthcare services and benefits to ensure customer understanding.
- Assisted in processing claims, ensuring compliance with regulatory guidelines and company policies.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Certified Pharmacy Technician
LifeScript Pharmacy
Fargo, ND
02.2020 - 07.2023
- Processed prescription orders accurately and efficiently, ensuring compliance with pharmacy regulations.
- Managed inventory levels, conducting regular audits to maintain optimal stock availability.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted pharmacists in preparing medications, including compounding and labeling prescriptions in a timely manner
Certified Nursing Assistant
Eventide Senior Living Communities
Moorhead, MN
05.2018 - 01.2020
- Provided personalized care to residents, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with medical tasks, including monitoring vital signs and administering medications.
- Coordinated recreational activities to promote social interaction and mental well-being among residents.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Education
High School Diploma -
West Fargo Sheyenne High School
West FargoAssociate of Applied Science - Nursing
Alvin Community College
Alvin, TX06-2027
Skills
- Service excellence
- Effective listening
- Logical evaluation
- Detail-oriented data management
- Computer proficiency
- Payment processing
- Quality control
Certification
- CPhT - Certified Pharmacy Technician
- CCMA - Certified Clinical Medical Assistant
Timeline
Scheduler
Spring Dermatology
01.2026 - Current
Customer Service Representative
Noridian Healthcare Solutions
05.2024 - 10.2025
Certified Pharmacy Technician
LifeScript Pharmacy
02.2020 - 07.2023
Certified Nursing Assistant
Eventide Senior Living Communities
05.2018 - 01.2020
High School Diploma -
West Fargo Sheyenne High School
Associate of Applied Science - Nursing
Alvin Community College