Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Claire Fils

Boynton Beach,FL

Summary

Dynamic and detail-oriented Onsite Pharmacy Technician at SelectQuote, skilled in medication dispensing and customer service. Enhanced pharmacy productivity through effective workflow optimization and problem-solving, ensuring patient confidentiality and compliance with safety regulations. Recognized for resolving customer issues with empathy, fostering loyalty and satisfaction.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Onsite Pharmacy Technician

SelectQuote
01.2022 - 11.2024
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Set up and modified patient profiles to include current medications and insurance details.
  • Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
  • Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.

Customer Service Representative

Walmart
07.2020 - 02.2022
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Customer Service Cashier

Home Depot
03.2018 - 08.2019
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Met customer service goals and exceeded customer expectations.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.

Education

None - None

Lake Worth High School
Lake Worth, FL
05.2021

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Medication dispensing
  • Patient confidentiality
  • Prescription filling
  • Insurance verification
  • Supply restocking
  • Pharmacy ethics
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Verifying orders
  • Order verification
  • Resolving customer issues
  • Customer service
  • Data entry
  • Attention to detail
  • Cash register operations
  • Dispensing medications
  • Payment processing
  • Prescription refill fulfillment

Certification

I do have my pharmacy Tech in-training license from Indianapolis.

License number: 99124217A

Languages

French
Full Professional

Timeline

Onsite Pharmacy Technician

SelectQuote
01.2022 - 11.2024

Customer Service Representative

Walmart
07.2020 - 02.2022

Customer Service Cashier

Home Depot
03.2018 - 08.2019

None - None

Lake Worth High School

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Claire Fils