RONO SMITH
Stone Mountain,GA
Summary
Motivated professional with over 20 years of experience in sales, account management, and customer service roles in a production-oriented environment. Known for superior work ethic and communication abilities. Accomplished at exceeding goals and company expectations through focused time management and prioritization. Strong leader who can work independently or collaboratively, consistently surpassing expectations. #Readytowork Authorized to work in the US for any employer.
Overview
32
32
years of professional experience
Work History
Customer Service Representative
SelectQuote
08.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Salesperson
Comcast Business
05.2021 - 10.2021
- Retain business customers by mining and growing accounts through solution-based selling and account management via telephone & email communication. Planning & discovering customers business objectives & needs to help them obtain the most cost efficient as well as time efficient solutions. Manage & grow the book of business to achieve sales quota metrics.
Salesperson
Fleetcor Technologies Inc
03.2018 - 06.2020
- Prospected & hunted using Salesforce platform via phone, cold calling as well as emailed to set appointments with prospective clients
- Conduct effective sales process & identify prospective customers goals, challenges and needs to obtain a recommended solution to meet those needs
- Managed new customers on-boarding process
- Maintained a balanced pipeline of prospective accounts
- Report Sales related activities
- 9 out of 12-month period consistently met & exceeded sales goals as well as awarded overall top producer on team in initial year of tenure
Collections Manager
Vital Recovery Services
09.2003 - 11.2017
- Managed a team of multiple agents who was assisted with effective & efficient strategies to maximize collections on receivables
- Consistently championed the team who exceeded company & client’s monthly goal attainment ($500k-$850k+) 9 out of 12 months
- Successfully led team to highest production & revenue for company each year
- Oversaw significant increase of client’s portfolio for month, quarter & ultimately yearly conversion by 1 to 1 and 1/2%, which resulted in generating the success of more gained market share from client over competition
- Excelled & exceeded company’s monthly goal attainment & leadership skills as an associate & received recognition from Director of Operations and CEO and was promoted to Collections Manager
Debt collector
NCO Financial Systems Inc
07.2002 - 08.2003
- Administered delinquent loan accounts and placed outbound calls as well as inbound calls
- Developed strategies to achieve all debt collections activities
- Coordinated with customers to select appropriate payment method & reduce debt
- Exceeded company’s monthly goal 8 out of 12 months
- Ensured optimal level of customer service for collections processes
- Adhered to compliance for all states for collections processes FDCPA & ACA certified
Sales/ Route Driver
Blue Ridge Mountain Water Inc
01.2001 - 06.2002
- Compiled weekly sales reports to partner with supervisor to make suggestions to increase sales
- Successfully navigated various regions within given route & provided highest level of professional sales of premium bottled water, water filtration systems & coffee service
- Consistently exceeded weekly & monthly company sales goals
- Led sales team in highest new revenue sales 8 out 12 months & awarded Champion Sales award for year
- Maintained good relationship with existing clients to encourage & ensure future business
Customer Service Representative
Inteleserv Data
03.2000 - 12.2000
- Performed sales, service & billing customer interactions within call center
- Accomplished marketer & seller of internet service provider
- Consistently exceeded monthly revenue targets by 125% of goal & also cross-selling goal.
- Obtained top scores in overall performance reviews in each month
- Very efficient in connecting with 100 to 120 customers daily to sell/ up-sale them on products & services
Electronics Supervisor
Target
08.1993 - 12.2000
- Engaged with customers to identify with purchasing needs; recommend additional products or cost effective alternatives
- Champion promotional items to increase sales revenues
- Recognized for being self initiated & leadership skills and promoted to Supervisor over department
- Provided training to new employees to help with customer’s satisfaction shopping experience Maintained & organized store displays to enhance product visibility
Education
High School Diploma -
Wilkinson County High School
McIntyre, GA01.1993
No Degree - Business Administration
Georgia State University
Dunwoody, GASkills
- Collections
- Sales/ Account management
- Customer service
- Salesforce
- Cold Calling
- Customer relations
- Relationship building
- Active listening
- Critical thinking
ADDITIONAL INFORMATION
- SKILLS
- Salesforce
- Energetic motivated work attitude Resourceful proactive
- Reliable Dependable
- Customer oriented
- Organized efficient time management
- Confident
- Word Excel
- Exceptional negotiator & networker Logical solution-focused
- People person Professional
- Proficient & effective communicator Consumer Finance Protection Bureau
- Reliable Dependable Word Excel
Timeline
Customer Service Representative
SelectQuote
08.2023 - Current
Salesperson
Comcast Business
05.2021 - 10.2021
Salesperson
Fleetcor Technologies Inc
03.2018 - 06.2020
Collections Manager
Vital Recovery Services
09.2003 - 11.2017
Debt collector
NCO Financial Systems Inc
07.2002 - 08.2003
Sales/ Route Driver
Blue Ridge Mountain Water Inc
01.2001 - 06.2002
Customer Service Representative
Inteleserv Data
03.2000 - 12.2000
Electronics Supervisor
Target
08.1993 - 12.2000
High School Diploma -
Wilkinson County High School
No Degree - Business Administration
Georgia State University
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