Madalyn Carrasco
Irving,TX
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
MultiCam Inc
Irving, TX
04.2022 - Current
- Updated account information to maintain customer records.
- Answered constant flow of customer calls with minimal wait times.
- Handled customer inquiries and suggestions courteously and professionally.
- Tracked customer service cases and updated service software with customer information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained staff on operating procedures and company services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Managed systems such as QuickBooks, Sales Force Service Max, Made 2 Manage, and Docuware.
- Created SOP for Customer Service Department to train new employees.
- Managed back ordered products, and updated customer’s on order status.
Preschool Teacher
Flower Mound Early Care And Education
Flower Mound, TX
10.2021 - 03.2022
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Assisted and supervised 11 children through entire school day.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Customer Service Representative
Kuehne + Nagel
Lewisville, TX
12.2020 - 08.2021
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Generated customer service reports to track customer satisfaction.
- Double-checked cargo inventories and documentation for accuracy.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Maintained tidy, organized and safe work area to comply with cleanliness standards.
- Conducted research to address shipping errors and packaging mistakes.
Returns Processor
Kuehne + Nagel
Lewisville, TX
09.2020 - 12.2020
- Increased productivity through streamlined processes and system efficiency.
- Unloaded, inspected and stored damaged and returned products.
- Provided documentation and calculations to support inventory distribution decisions.
- Documented returned product details in SOP inventory tracking system.
- Learned duties for various positions and provided backup at key times.
Toddler Teacher
The Children’s Learning Station
Lake Dallas, TX
05.2019 - 09.2020
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Allowed for ample outdoor discovery time in schedule each day.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
Education
High School Diploma -
Lake Dallas High School
Lake Dallas, TX05.2019
Skills
- Staff Training
- Administrative Support
- Call Center Operations
- Customer Service
- Document Control
- Grammar
- 10-Key
- Collections
Timeline
Customer Service Representative
MultiCam Inc
04.2022 - Current
Preschool Teacher
Flower Mound Early Care And Education
10.2021 - 03.2022
Customer Service Representative
Kuehne + Nagel
12.2020 - 08.2021
Returns Processor
Kuehne + Nagel
09.2020 - 12.2020
Toddler Teacher
The Children’s Learning Station
05.2019 - 09.2020
High School Diploma -
Lake Dallas High School
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