Robert Vela
Weslaco,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Maximus
04.2022 - Current
- Answered constant flow of customer calls with minimal wait times.
- Provided primary customer support to internal and external customers.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Credit Representative
Discount Title Loans
01.2020 - 04.2022
- Conduct audits of all Discount Title locations,
- Managed collection work and contacted customers to collect delinquent balances.
- Applied problem-solving skills to resolve disputes and facilitate payments.
- Advised accounts and assisted through qualification processes.
- Investigated and resolved customer disputes related to credit decisions.
- Negotiated payment plans and loan terms with delinquent customers.
- Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
- Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.
Sales Manager
Rent a Center
08.2015 - 01.2020
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
Law Enforcement Officer
Santa Rosa Police Department
05.2010 - 02.2015
- Answered emergency calls for help from citizens and business owners.
- Completed paperwork and processing duties for incoming inmates and arrestees.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Initiated collaboration between community members and police department to strengthen communication and trust.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Gathered necessary information for court appearances and testified as witness under oath in court.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Supervised crowds at busy events to prevent injuries and property destruction.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
Education
Some College (No Degree) - Law Enforcement
Texas State Technical College - Harlingen
Harlingen, TXBachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05.2024
Associate of Arts - psychology
South Texas College
McAllen, TX07.2022
Skills
- Critical Thinking
- Analytical Approach
- Human Resources Department Processes
- Team Goals
- Financial Data Analyzation
- Accounting Records
- Customer Satisfaction
- Court Testimony
- Surveillance
- Crime Investigation Discovery
- Tactical Policing
- Disciplinary Measures
- Investigate Criminal Acts
- Firearms Training Specialist
- Reading Comprehension
- Evidence Collection and Evaluation
- Fingerprinting
- Investigative Reports
- Report Writing
- De-Escalation Techniques
- File and Records Management
- Intelligence Reports
- Felony Laws Knowledge
- Preventive Policing
- Evidence Preservation
- Officer Training
- Safety Improvements
- Criminal Law
- Arrest Techniques
- Psychological Assessments Understanding
- Search and Seizure Procedures
- Verbal and Written Communication
- Risk Mitigation
- Customer Orders
- Negotiations Expert and Strong Deal Closer
- Market Research
- Collections
Additional Information
- Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Timeline
Customer Service Representative
Maximus
04.2022 - Current
Credit Representative
Discount Title Loans
01.2020 - 04.2022
Sales Manager
Rent a Center
08.2015 - 01.2020
Law Enforcement Officer
Santa Rosa Police Department
05.2010 - 02.2015
Some College (No Degree) - Law Enforcement
Texas State Technical College - Harlingen
Bachelor of Arts - Psychology
The University of Texas Rio Grande Valley
Associate of Arts - psychology
South Texas College
Similar Profiles
Latoya ClarkLatoya Clark
Dual Medicare/Marketplace Agent at MaximusDual Medicare/Marketplace Agent at Maximus
Nicole JuradoNicole Jurado
Bilingual Customer Service Representative at MaximusBilingual Customer Service Representative at Maximus
Keona RichardsonKeona Richardson
Human Resources Manager at MaximusHuman Resources Manager at Maximus
Pervitta WalkerPervitta Walker
Customer Service Representative at MaximusCustomer Service Representative at Maximus
Juan AyalaJuan Ayala
911 Emergency Dispatcher at City Of Weslaco911 Emergency Dispatcher at City Of Weslaco