Stephanie Dobzenski
Victorville
Summary
Dynamic professional with a proven track record at LSM Manufacturing, excelling in customer service and machine operation. Skilled in transforming high-stress situations into positive customer experiences, enhancing loyalty. Demonstrated expertise in improving shipping efficiency and precision machining, ensuring quality and compliance. Adept at fostering client relationships and streamlining processes, with a knack for active listening and problem resolution.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
LSM Manufacturing
03.2017 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Improved customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Established strong relationships with clients, promoting trust and loyalty in our brand.
Shipping and Receiving Manager
LSM Manufacturing
03.2017 - Current
- Pulled, verified, and packaged items for shipment.
- Managed inventory control with meticulous attention to detail, ensuring accurate stock levels.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Enhanced shipping efficiency by implementing streamlined processes and procedures.
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Organized storage areas to optimize materials movements and minimize labor hours.
Machinist
LSM Manufacturing
03.2017 - Current
- Used CNC and manual equipment to perform both initial and final machining.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Inspected completed parts to verify compliance with specifications and quality standards.
- Adjusted machine settings to reduce waste and improve efficiency.
- Monitored equipment to detect and report malfunctions and prevent accidents.
- Optimized tooling performance through regular inspection, cleaning, sharpening or replacing worn tools as needed.
- Managed multiple projects simultaneously, prioritizing tasks to meet deadlines while maintaining high-quality work standards.
- Performed preventative maintenance on machines regularly to minimize downtime due to breakdowns or malfunctions.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Reduced error and non-conformances with by utilising fixtures and cutting tools on CNC machines.
Collections Specialist
Pacific Grove Hospital
03.2011 - 03.2017
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Researched accounts and completed due diligence to resolve collection problems.
- Trained new team members on scripts, company services, and collection strategies.
Education
Medical Administrative Assistant - Medical Administrative Assistant
Concorde Career College
San Bernardino, CAMedical Billing And Insurance Coding - Medical Billing And Insurance Coding
UEI College
San Bernardino, CAHigh School Diploma -
Redlands East Valley High School
Redlands, CA06-2006
Skills
- Customer service
- Receiving processes
- Credit and collections
- Active listening
- Machine operation
- Account review
- Data entry
- Customer relations
- Collections
- Problem resolution
- Stock control
- Machine setup
Timeline
Customer Service Representative
LSM Manufacturing
03.2017 - Current
Shipping and Receiving Manager
LSM Manufacturing
03.2017 - Current
Machinist
LSM Manufacturing
03.2017 - Current
Collections Specialist
Pacific Grove Hospital
03.2011 - 03.2017
Medical Administrative Assistant - Medical Administrative Assistant
Concorde Career College
Medical Billing And Insurance Coding - Medical Billing And Insurance Coding
UEI College
High School Diploma -
Redlands East Valley High School
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