Claire Gaither Blair
Fairhope,AL
Summary
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Overview
13
13
years of professional experience
Work History
Client Coordinator
Southern Poolscape
Fairhope, AL
04.2024 - 12.2025
- Coordinated client communications to ensure timely project updates and feedback.
- Assisted clients in selecting appropriate pool services and products based on needs.
- Managed scheduling for service appointments and team assignments efficiently.
- Maintained accurate client records using CRM software for streamlined operations.
- Trained new staff on client coordination best practices and company policies.
- Filed all 811 surveys with county and state agencies to comply with regulations prior to the start of construction.
Front Desk Receptionist
Fairhope Animal Clinic
Fairhope, AL
11.2020 - 03.2023
- Managed appointment scheduling for clients and their pets efficiently.
- Maintained cleanliness and organization of the reception area consistently.
- Assisted in managing inventory of pet supplies and medications effectively.
- Processed payments from clients including cash, credit cards, and checks.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Followed up with clients after their visits to ensure satisfaction with services provided.
- Checked in patients prior to their appointment with the veterinarian or technician.
Front Desk Receptionist
Malbis Parkway Pediatric Dentistry
Daphne, AL
03.2016 - 08.2016
- Managed patient records using digital charting systems efficiently.
- Collected information from patients, parents and guardians about dental care and issues of concern.
- Managed the scheduling of appointments to maximize efficiency and patient satisfaction.
- Clarified policies and procedures to visitors for better understanding.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured a safe and welcoming environment for young patients during visits.
- Collaborated with dental specialists, such as orthodontists and periodontists, to coordinate comprehensive care for patients.
Business Assistant/Office Manager
Bayside Dental Care
Fairhope, AL
04.2015 - 01.2016
- Managed appointment scheduling for patients and staff coordination.
- Processed billing and insurance claims for patient services efficiently.
- Implemented patient follow-up procedures to enhance service quality.
- Handled accounts payable and receivable tasks such as invoicing clients.
- Developed and maintained client relationships through regular communication and excellent service.
- Maintained positive working relationship with fellow staff and management.
- Assisted in patient intake processes and maintained accurate records.
Insurance Coordinator
Starkville Smiles
Starkville, MS
01.2013 - 02.2015
- Coordinated insurance verification processes for patient appointments and treatments.
- Validated insurance and advised patients of benefits and coverage.
- Filed insurance claims by obtaining and entering data related to patient, insurance provider, and medical code for procedures and services provided.
- Secured pre-authorizations and pre-certifications for minor surgical procedures performed in office settings.
- Processed payments for insurance premiums and maintained accurate records of all transactions.
- Efficiently managed collections and receivables, referrals process and billing to meet revenue goals.
- Advised patients on alternative financing options, including payment plans and charity care.
- Checked documentation for appropriate coding, catching errors and making revisions.
Education
Business Administration
East Mississippi Community College
Scooba, MSSkills
- Insurance validation
- Dentrix and PracticeWorks proficiency
- Customer service
- Client communication
- Data entry
- Microsoft Office proficiency
- Time management
- Multitasking and organization
- Attention to detail
- Verbal and written communication
- Scheduling
Languages
English
Timeline
Client Coordinator
Southern Poolscape
04.2024 - 12.2025
Front Desk Receptionist
Fairhope Animal Clinic
11.2020 - 03.2023
Front Desk Receptionist
Malbis Parkway Pediatric Dentistry
03.2016 - 08.2016
Business Assistant/Office Manager
Bayside Dental Care
04.2015 - 01.2016
Insurance Coordinator
Starkville Smiles
01.2013 - 02.2015
Business Administration
East Mississippi Community College