Claire Garcia
Corpus Christi ,Texas
Summary
Experienced criminal justice professional and supervisor with a progressive background in corrections, parole supervision, case management and leadership. Skilled in supervising staff, reviewing reports and case documentation, monitoring policy compliance and managing complex caseloads. Demonstrated ability to exercise sound judgment, prioritize competing responsibilities and maintain accuracy in high demand responsibilities. Strong communicator with experience collaborating with law enforcement, community organizations and staff. Committed to accountability, professional development, operational excellence and effective leadership.
Overview
23
23
years of professional experience
Work History
District Parole Officer III- Unit Supervisor
TDCJ- Parole Division
Corpus Christi , Texas
09.2020 - Current
- Conducted quality reviews and audits of case records and assessments, ensuring accurate documentation and compliance with OIMS standards.
- Reviewing and approving reports, assessments, and case documentation to ensure accuracy, completeness, timelines and compliance with agency policies and procedures.
- Conducting oversight for accurate and timely completion of violation reports, including absconder, administrative and law-violation cases.
- Guided and coached staff to enhance documentation quality, accountability, and adherence to agency policies.
- Supervised diverse caseloads, including sex offender program, super intensive supervision program, district resource caseload, special needs offender caseload, regular caseload, and administrative caseload.
- Oversaw Project 8 Program operations
- Participated and assisted in writing the Administrative Caseload Policy.
- Participated in ongoing professional development and specialized training to strengthen leadership, and supervisory courses to include, Unit Supervisor School, and Supervisor Leadership Course.
District Parole Officer I-IV
TDCJ- Parole Division
Corpus Christi, Texas
08.2012 - 08.2020
- Conducted field, home, and office visits, along with interviews and assessments, to evaluate client progress and ensure compliance with supervision conditions.
- Managed and supervised an assigned caseload, monitoring compliance with established conditions of supervision.
- Conducted compliance monitoring activities including alcohol and drug testing and addressed violations in accordance with established procedures.
- Developed and implemented individualized supervision plans and recommendations modification based on ongoing assessments.
- Coordinated with correctional facilities, law enforcement, social services, and community organizations to facilitate effective case management and promote successful community reintegration.
- Provided counseling, guidance, and training in life skills and cognitive skills to support client educational development and personal growth.
- Managed multiple caseloads, including regular, sex offender program, and super intensive supervision cases.
- Participated and attended multiple trainings: Sex Offender Training, Cognitive Training, Substance Abuse Training, Super-Intensive Supervision Program Training, Immersion Training, Special Needs Program and District Resource Training.
- Responded professionally to inquiries from clients, families, community members, and partnering agencies in person, by telephone and in writing
- Promoted to Unit Supervisor in September 2020
Institutional Correctional Officer I-IV
TDCJ- CID
Torres Unit, Lopez State Jail and Garza West Unit, Texas
01.2004 - 10.2010
- Monitored inmate activities to maintain safety and security within the facility.
- Conducted regular inspections of cells and common areas for contraband.
- Enforced facility rules and regulations to uphold order and discipline.
- Utilized conflict resolution techniques to de-escalate tense situations and maintain facility order.
- Identified potential threats and swiftly defused conflicts to enhance overall facility security.
- Assisted emergency response situations following established protocols.
- Led security staff during critical incidents, ensuring adherence to safety protocols and operational guidelines., guidance and technical assistance to staff regarding security and operational procedures
- Participated and attended Individual Crisis Intervention and Peer Support (CRISP)
Education
Bachelor of Science - Criminal Justice
Texas A&M University At Corpus Christi, TAMUCC
Corpus Christi, TX08-2011
Associate of Applied Science - Criminal Justice
South Texas College
McAllen, TX08-2009
High School Diploma -
McAllen Memorial High School
McAllen, TX05-2000
Skills
- Case management
- Policy Compliance
- Leadership and Staff Supervision
- Coaching and Development
- Critical Thinking and Decision-Making
- Time Management and Prioritization
- Effective communication
- Active listening
- Microsoft Office: Word, Excel, Outlook and Teams
Timeline
District Parole Officer III- Unit Supervisor
TDCJ- Parole Division
09.2020 - Current
District Parole Officer I-IV
TDCJ- Parole Division
08.2012 - 08.2020
Institutional Correctional Officer I-IV
TDCJ- CID
01.2004 - 10.2010
Bachelor of Science - Criminal Justice
Texas A&M University At Corpus Christi, TAMUCC
Associate of Applied Science - Criminal Justice
South Texas College
High School Diploma -
McAllen Memorial High School