Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Hi, I’m
CLAIRE JAEGER
Resume
Ruskin,FL
Summary
Overview
4
years of professional experience
7
years of post-secondary education
5
Certifications
Work History
Courtyard By Marriott Bradenton RiverfrontBradenton, FL
Front Desk Agent
05.2023 - Current
Job overview
- Collected room deposits, fees, and payments.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Answered multi-line phone system and enthusiastically greeted callers.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Florida Aquarium IncTampa, FL
Guest Service Associate
02.2022 - 05.2023
Job overview
- Oversaw fast-paced front desk operations with efficient multitasking while maintaining a calm demeanor
- Sold tickets, memberships, and guest experiences using cash, debit, checks, and credit card systems
- Reconciled cash draws at the start and end of each shift.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Assists security, EMT or law enforcement personnel as needed
- Worked at the Florida Aquarium’s conservation campus located in Apollo Beach, FL, assisting in coral conservation efforts in August of 2022
Publix Super, Southshore VillageApollo Beach, FL
Customer Service Representative
10.2019 - 08.2021
Job overview
- Provided exceptional service to customers through active listening, kind demeanor, and critical thinking
- Cashiered customers groceries effectively while operating the stores point-of-sale system
- Stocked and shelved store products while making note of damaged goods
- Upheld store cleanliness standards and maintained a clean, professional appearance
- Answered customer inquiries regarding store products, sales, and special orders
Education
The University of TampaTampa, FL
Bachelor of Arts from Hospitality
01.2023 - Current
University Overview
Hillsborough Community CollegeTampa, FL
Associate of Arts from Business Administration And Management
08.2019 - 08.2022
University Overview
Lennard High SchoolRuskin, FL
High School Diploma
08.2016 - 08.2019
University Overview
- 4.2 GPA
- 3 years of hands-on vet class experience
- 2 years in FFA
Skills
Automated telephone systems
Certification
08/2019 to 08/2022
Timeline
Front Desk Agent
Courtyard By Marriott Bradenton Riverfront
05.2023 - Current
The University of Tampa
Bachelor of Arts from Hospitality
01.2023 - Current
Guest Service Associate
Florida Aquarium Inc
02.2022 - 05.2023
Customer Service Representative
Publix Super, Southshore Village
10.2019 - 08.2021
Hillsborough Community College
Associate of Arts from Business Administration And Management
08.2019 - 08.2022
Lennard High School
High School Diploma
08.2016 - 08.2019
08/2019 to 08/2022
Lennard High School
High school diploma
Ruskin, FL 33570
08/2016 to 08/2019
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