Claire Reciniello
St Petersburg
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
53
53
years of professional experience
Work History
Customer Service Representative
Macy's
St. Petersburg, FL
05.2016 - 10.2022
- Coordinated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Consumer Affairs Specialist
Progress Energy
Largo
06.1986 - 06.2012
- Resolved consumer inquiries by providing accurate information and effective solutions.
- Collaborated with cross-functional teams to enhance customer service processes and streamline workflows.
- Analyzed consumer feedback to identify trends and implement improvements in service delivery.
- Developed training materials for new staff, enhancing their understanding of consumer affairs protocols.
Customer Service Representative
Sun Bank of Tampa Bay
St. Petersburg, FL
06.1985 - 06.1986
- Resolved customer inquiries via phone, email, and chat to enhance service satisfaction.
- Managed account transactions efficiently, ensuring accuracy in processing requests.
Branch Supervisor
1st National Bank of New Jersey
Totowa, NJ
06.1969 - 05.1982
- Led branch operations, ensuring compliance with banking regulations and policies.
- Supervised team performance, providing coaching and mentorship to enhance service quality.
- Implemented process improvements that increased operational efficiency within the branch.
Education
No Degree - Business
Eckerd College
St. Petersburg, FLBasic Certificate - Banking And Finance
American Institute of Banking
Paterson, NJHigh School Diploma -
St. John's Cathedral High School
Paterson, NJ06-1969
Skills
- Complaint handling
- Industry awareness
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Reliability
- Computer skills
- Phone etiquette
- Call center experience
Timeline
Customer Service Representative
Macy's
05.2016 - 10.2022
Consumer Affairs Specialist
Progress Energy
06.1986 - 06.2012
Customer Service Representative
Sun Bank of Tampa Bay
06.1985 - 06.1986
Branch Supervisor
1st National Bank of New Jersey
06.1969 - 05.1982
No Degree - Business
Eckerd College
Basic Certificate - Banking And Finance
American Institute of Banking
High School Diploma -
St. John's Cathedral High School