Conducted comprehensive patient assessments, synthesizing complex medical histories and identifying actionable items for providers.
Implemented scheduling improvements to reduce patient wait times while maintaining highly individualized care.
Translated complex medical diagnoses and procedures into digestible information for patients through education and empathy.
Coordinated a weekly surgery schedule, assigned appropriate ICD-10 and CPT codes, and acted as the primary source of instruction and comfort for pre-operative patients.
Submitted approval-ready prior authorizations through integrating pharmaceutical research with patients’ medical histories.
Bookseller
Half Price Books
06.2017 - 07.2021
Curated, priced, and recorded a dynamic inventory, ensuring stellar organization for both customers and staff.
Maintained an up-to-date knowledge of current literary trends, offering both accurate and personalized recommendations for customers.
Conducted regular inventory audits to maintain accuracy, understand trends, and identify potential areas for stock improvement.
Engaged with a diverse customer base, processing feedback and nurturing relationships to better anticipate future needs.
Library Cataloging Assistant
Penrose Library
09.2015 - 05.2017
Cataloged library materials using integrated library systems and increased accessibility to resources by creating user-friendly subject guides.
Optimized search terms and maintained metadata standards to ensure consistency across catalog entries.
Translated government records into computerized system, correcting formatting errors and resolving redundancies.
Education
Bachelor of Arts - English
Whitman College
Walla Walla, WA
05-2017
Certification
CPC- Certified Professional Coder- Expecting to receive certification in September
Medical Front Office Receptionist/Insurance/Billing Specialist at Nguyen Eye Care, LLC (dba CT EYE CARE)Medical Front Office Receptionist/Insurance/Billing Specialist at Nguyen Eye Care, LLC (dba CT EYE CARE)