Clarice Throndson
Plover,WI
Summary
I am a hard-working person, who is constantly willing to learn new skills, such as from other people, completing certifications and continuing my education. I have a great work attitude and I am a person who does not shy away from work, I will finish the work correctly as efficiently as possible. I am not afraid to ask questions when I am unsure about something because I would rather ask questions and learn how to do it right, than to not ask questions and risk it not being done correct.
Overview
7
7
years of professional experience
Work History
Service Writer
Transport Refrigeration
03.2024 - Current
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
- Trained new personnel regarding company operations, policies and services.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
Parts Specialist
Transport Refrigeration
05.2023 - 03.2024
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
Heavy Duty Truck and Trailer Repair Technician
Valley Truck Leasing
02.2021 - 05.2023
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair plans.
- Managed maintenance activities, inspected equipment.
- Maintained strong focus on safety and efficiency whilst working on equipment.
- Implemented preventive maintenance measures to decrease emergent issues.
Cashier and Online Grocery Personal
Walmart
08.2018 - 02.2021
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Learned duties for various positions and provided backup at key times.
- Monitored self-checkout systems and provided help in resolving complex problems.
Education
Associates - Diesel And Heavy Equipment Technician
Midstate Technical College
Wisconsin Rapids, WI05.2022
High School Diploma -
Wisconsin Dells High School
Wisconsin Dells, WI05.2020
Skills
- Perform Routine Services
- Trailer Body Repair
- High Pressure Refrigeration Units, Thermo-King and Carrier Units
- Customer Courtesy
- Attention To Detail
- Time Efficient
- Willingness to learn
- Truck and Trailer component repair and replacement
Accomplishments
SP2 Safety Training- 2020
Volvo Training- 2022
Mack training-2022
609 Refrigerant certification-2021
608 Refrigerant Certification-2022
Type 1 and Type 2 Certified-2021
Timeline
Service Writer
Transport Refrigeration
03.2024 - Current
Parts Specialist
Transport Refrigeration
05.2023 - 03.2024
Heavy Duty Truck and Trailer Repair Technician
Valley Truck Leasing
02.2021 - 05.2023
Cashier and Online Grocery Personal
Walmart
08.2018 - 02.2021
Associates - Diesel And Heavy Equipment Technician
Midstate Technical College
High School Diploma -
Wisconsin Dells High School
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