Claire Wessels
Philadelphia,Pennsylvania
Summary
Dynamic Account Executive with a proven track record at Wayne Edwards Workshop, excelling in customer relationship management and strategic selling. Spearheaded market development initiatives and leveraged CRM software expertise, resulting in increased customer loyalty. Demonstrates exceptional interpersonal skills and a commitment to driving sales growth through innovative strategies and effective staff management.
Overview
7
7
years of professional experience
Work History
Account Executive
Wayne Edwards Workshop
Philadelphia, PA
10.2024 - 01.2025
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Attended networking events to build relationships with potential customers.
- Collaborated with cross-functional teams such as finance, operations, legal, and marketing to identify new opportunities for growth.
- Developed and maintained relationships with key clients to ensure customer satisfaction.
- Identified potential new customers through research of industry trends and competitive analysis.
- Analyzed customer data to develop targeted campaigns that increased customer loyalty and retention rates.
Expert Client Advisor
Louis Vuitton - LVMH
Philadelphia, PA
07.2024 - 10.2024
- Identified opportunities for growth through cross-selling products or services to clients.
- Monitored competitors' performance and recommended improvements accordingly.
- Implemented process improvements that increased efficiency within the organization's workflow.
- Developed innovative strategies to maximize customer satisfaction levels.
- Strengthened client relationships by conducting routine portfolio reviews to measure plan success.
- Attended professional development seminars and workshops related to customer service excellence.
- Assisted customers with product selection according to their budget and specific requirements.
Key Holder
Theory LLC
Philadelphia, PA
02.2023 - 07.2024
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Mentored newly hired staff in upselling techniques to improve sales.
- Collaborated with management to determine key tasks and delegate to staff members.
- Trained, managed and motivated employees to promote professional skill development.
- Coached staff on strategies to enhance performance and improve customer relations.
- Coordinated floor moves, merchandising and display maintenance and monitored floor stock to keep popular items available to buyers.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Manager
The Keller Brick Barn
Waukee, IA
05.2018 - 09.2022
- Ensured compliance with industry regulations and company policies.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Streamlined communication channels, improving information flow and decision-making speed.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Established processes to ensure efficient workflow throughout the organization.
Education
Master of Science - Apparel Design
Drexel University
Philadelphia, PA05-2024
Bachelor of Science - Apparel, Merchandising, And Design
Iowa State University
Ames, IA05-2022
Skills
- Account planning
- Competitor tracking
- Sales presentation
- Market development
- Customer relationship management (CRM)
- Budget development
- Strategic selling
- Staff management
- CRM software expertise
- Interpersonal skills
- Lead generation
- Vendor management
References
References available upon request.
Timeline
Account Executive
Wayne Edwards Workshop
10.2024 - 01.2025
Expert Client Advisor
Louis Vuitton - LVMH
07.2024 - 10.2024
Key Holder
Theory LLC
02.2023 - 07.2024
Manager
The Keller Brick Barn
05.2018 - 09.2022
Master of Science - Apparel Design
Drexel University
Bachelor of Science - Apparel, Merchandising, And Design
Iowa State University
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