Summary
Overview
Work History
Education
Skills
Websites
Affiliations
Timeline
Generic

Claire E. Sullivan

Aldie,VA

Summary

I am a passionate and hardworking employee with a proven ability to build and maintain strong interpersonal relationships with clients, customers, and coworkers. From my experience working in fast-paced, high quality hotel and restaurant environments, I am adept at fostering trust and understanding through active listening, clear communication, and empathy to demonstrate a deep commitment to meeting client needs, addressing concerns promptly, and ensuring customer satisfaction. In all of my positions I have been consistently recognized for exceptional customer service and am confident in my ability to utilize these skills in further professions. I am highly organized and detail-oriented, I thrive in collaborative team environments but also enjoy managing individual projects where my creativity and technical skills can be of benefit. As a third year English major, I am very well trained in literature analysis, conducting and reporting thorough research and producing high-quality, impactful writing. I also have a deep interest in design and love creative and artistic endeavors of all kinds!

Overview

4
4
years of professional experience

Work History

Server

Shoe's Cup and Cork
Leesburg, VA
05.2023 - 08.2024
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Provided exceptional service to high volume of daily customers.

Hostess

Hilton Garden Inn: Red House Tavern
Haymarket, Virginia
05.2022 - 08.2022
  • Greeted guests warmly upon arrival, seating them promptly.
  • Verified reservations and wait times with customers.
  • Managed the waiting list, ensuring that all parties were seated in a timely manner.
  • Demonstrated strong interpersonal skills when interacting with customers.

Hostess

Villagio Restaurant: The Black Sheep
Manassas, VA
06.2021 - 09.2021
  • Created an enjoyable atmosphere by engaging in friendly conversation with guests.
  • Provided excellent customer service by addressing customer needs promptly.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Built positive relationships with other front-of-house and kitchen staff.
  • Trained new staff on proper hosting procedures and policies.

Sales Associate

Banners Hallmark
Chantilly, VA
06.2020 - 11.2020
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Processed transactions using a point-of-sale system.

Education

Bachelor of Arts - English

James Madison University
Harrisonburg, VA
05-2026

High School Diploma -

Lightridge Highschool
Aldie, VA
05-2022

GED -

John Champe Highschool
Aldie, VA
05-2022

Skills

  • Exceptional interpersonal and client communication skills
  • Hospitality service expertise
  • Restaurant Operations
  • Proficient verbal and written communication
  • Experienced in technical, research, and creative writing
  • Strong Organizational Skills
  • Teamwork and Collaboration
  • Operational strategies
  • Conflict resolution skills
  • Interior design

Affiliations

  • Active Member of Alpha Sigma Tau Sorority

Timeline

Server

Shoe's Cup and Cork
05.2023 - 08.2024

Hostess

Hilton Garden Inn: Red House Tavern
05.2022 - 08.2022

Hostess

Villagio Restaurant: The Black Sheep
06.2021 - 09.2021

Sales Associate

Banners Hallmark
06.2020 - 11.2020

Bachelor of Arts - English

James Madison University

High School Diploma -

Lightridge Highschool

GED -

John Champe Highschool
Claire E. Sullivan