Claire H Austin

Compliance Specialist

• Maintain confidentiality of residents financial and personal information.
• Conduct annual and interim recertifications in accordance with HUD Handbook 4350.3 guidelines.
• Provide residents with notices as required for annual recertification to ensure eligibility status.
• Review EIV reports for discrepancies.
• Ensure compliance with HUD, Fair Housing state regulatory requirements.

• My primary duties was lease up.
• Assisted in daily operations while floating between 3 properties, ensuring adherence to company standards and proceeds.
• Collaborated with Property Manager to streamline workflow processes and enhance efficiency.
• Worked corrections from the state's audit report along with other staff members to ensure compliance while assisting the manager.
• Maintained accurate records of inventory levels and assisted in management.

• Managed daily operations of residential properties, ensuring tenant satisfaction and timely issue resolution.
• Oversaw property maintenance staff to ensure work orders were completed promptly and coordinating with vendors for repairs and inspections.
• Reducing vacancy rates through maintaining an updated waitlist.
• Conducted quarterly property inspections to maintain compliance with safety regulations and improve living conditions for residents.
• Collect rent and post rent accurately and kept my delinquency over 95 consistently.

• I was the manager that was confident and started doing eviction in court without an attorney.
• Promote peace and harmony among residents while managing the property per the lease and federal guidelines.
• Oversaw property maintenance, coordinating with vendors for repairs and inspections.
• Collect rent and post immediately and promptly send out late notices.
• Conducted regular property inspections to maintain compliance with safety regulations and improve living conditions.
• Developed and maintained positive relationships with residents, fostering community engagement and retention.
• Assist with other properties as needed.

• Assisted in the property budget preparation and see to it that the property operates with the budget.
• Held monthly social gatherings for residents.
• Oversaw property maintenance, work with vendors for timely repairs and inspections.
• Developed and maintained positive relationships with tenants, fostering community engagement and retention.
• Maintain 100% occupancy and the majority of the turns were 2 weeks depending on other factors.
• Assisted with lease up.

• Processed checks for insurance claims with accuracy with efficiency, ensuring homeowner receives checks promptly..
• Accepted escalated call from irate homeowner when front end customer service was unable to resolve issue homeowner's issue.
• Developed training materials for staff on regulatory changes and claims processing procedures.