Gabriela Guevara

• EIV monitoring (applicable sites)
• Attend during agency audits and respond to agency audits
• Maintain professional image and attitude in keeping objectives of EAH Housing and resident's welfare.
• Provide front-line support for lease-up, acquisition and rehab properties.
• Train property managers in occupancy procedures and regulatory compliance.
• Complete Internal resident file audits in preparation of CTCAC and MOR audits
• Assist property supervisors to rent vacancies at communities with no property managers.
• Review tickets (Smartsheet’s) Move In file for eligibility and accuracy. Provide support with compliance questions tickets and escalate tickets to Compliance Manager or Compliance Director when needed.
• Prepare of utility allowance updates, Rent/Income limits changes per county
• Attend training to remain informed on all programs and agency changes
• Review and Submit reporting for required agencies, LAHD Quarterly Reports, Urban Future

• Supervised 10 locations to enforce high-quality standards of operation, approximately 800 units
• Met deadlines by proactively managing individual and team tasks and streamlining processes.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Generated financial and operational reports to assist management with business strategy.
• Built positive and productive relationships with vendors and Contractors.
• Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
• Modeled best practices for sales and customer service.
• Coordinated with other district managers to actualize performance improvement strategies.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Built relationships with customers and community to establish long-term business growth.
• Maintain physical asset in accordance with owner's objectives.
• Ensure staff performance of duties on timely basis
• Maintain relationships with clients, community, and government agencies such as HUD and TCAC
• Review and approve all contracts/proposals
• Report variances from budget per property
• Prioritize improvement and repair programs
• Enforced lease and house rules
• Managed revenue models, process flows, operations support and customer engagement strategies.

Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
Worked with maintenance staff to complete timely repairs and enhancements.
Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
Monitored community activities and maintained compliance with relevant laws, regulations and codes. Produced reports about community activities to keep owners, directors and property managers informed. Conducted regular inspections to identify needed improvements and maintain highest standards. Evaluated property conditions and recommended improvements.
Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration. Implemented property management systems to support community and expertly handle diverse needs. Created policies and procedures for successful community management.
Managed community within established cost constraints. Aided upper-level leaders by completing budgets and delinquency reports for executive action planning. Process application, ran criminal checks, credit checks and followed up on reference checking.
Maintained waiting list
Collection of rents, security deposits, damage charges and etc
Completed monthly rent roll
Scheduled maintenance personnel and vendors for work to be completed
Verified all applicants were in compliance with Tax Credit Allocation Committee guidelines at move-in and recertification
Communicated effectively with owners, residents, and on-site associates.
Collected and maintained careful records of rental payments and payment dates.
Conducted regular inspections of both interior and exterior of properties for damage.

Kept properties in compliance with local, state and federal regulations.
Implemented and enforced policies and procedures to maintain properties to highest standards.
Monitored and tracked payments and expenses, providing timely and accurate financial reports. Coordinated appointments to show marketed properties.
Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
Delivered emergency 24-hour on-call service for tenants on building issues.
Maximized ren

• Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
• Worked with maintenance staff to complete timely repairs and enhancements.
• Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
• Monitored community activities and maintained compliance with relevant laws, regulations and codes.
• Produced reports about community activities to keep owners, directors and property managers informed.
• Conducted regular inspections to identify needed improvements and maintain highest standards.
• Evaluated property conditions and recommended improvements.
• Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
• Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
• Implemented property management systems to support community and expertly handle diverse needs.
• Created policies and procedures for successful community management.
• Managed community within established cost constraints.
• Aided upper-level leaders by completing budgets and delinquency reports for executive action planning.
• Process application, ran criminal checks, credit checks and followed up on reference checking.
• Maintained waiting list
• Collection of rents, security deposits, damage charges etc.
• Completed monthly rent roll
• Scheduled maintenance personnel and vendors for work to be completed
• Verified all applicants were in compliance with Tax Credit Allocation Committee guidelines at move-in and recertification
• Communicated effectively with owners, residents, and on-site associates.
• Collected and maintained careful records of rental payments and payment dates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Kept properties in compliance with local, state and federal regulations.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Coordinated appointments to show marketed properties.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Conducted annual recertification's with residents to renew lease agreement and comply with agencies requirements.
• Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
• Monitored community activities and maintained compliance with relevant laws, regulations and codes.
• Aided upper-level leaders by completing budgets and delinquency reports for executive action planning.
• Rent collections , prepared 3-day pay or quit notices
• Processed rents into Yardi Voyager
• Prepared resident files for eviction processes through current law firm.