Summary
Overview
Work History
Education
Skills
activities
Timeline
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Claire Roland

Lexington,Kentucky

Summary

Results-driven professional focused on delivering exceptional support for clientele needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations, operations management, development and communication.

Overview

1
1
year of professional experience

Work History

Concierge

Idle Hour Country Club
01.2022 - 04.2023
  • Upheld the Club's commitment to hospitality
  • Understand daily events and their locations to assist members and guests
  • Assist managers and other departments with administrative tasks

Development and Operations Manager

Bluegrass Land Conservancy
02.2022 - 07.2022
  • Worked to execute, grow, and implement systems in all managerial aspects of the BLC development program
  • Created monthly reports as required by the Executive Director, Development Committee, and/or the Board of Directors that accurately reflect development activity and performance
  • Maintained, refined, and updated, as needed, a meticulous recordkeeping system, both paper and electronic, in compliance with LTA Standards and Practices and BLC policies
  • Assisted the Executive Director with financial management and preparation for annual Audit and Form 990 completion.

Education

University of Kentucky

Associate of Science (A.S) -

Bluegrass Community And Technical School
Lexington, KY
2023

Associate of Math (A.M) -

Bluegrass Community And Technical School
Lexington, KY
2023

Henry Clay High School
Lexington, Kentucky

Skills

    Accounts Receivable

    Accounts Payable

    Data Entry

    People Oriented

    Teamwork

    Independent Thinking

    Problem Solving

    Client Relations

    Customer Service

    Analytics

activities

· Transylvania University Tennis Team

· Phi Theta Kappa Honors Society

· American Marketing Association

· University of Kentucky Real Estate Club

· University of Kentucky Investing Club

· University of Kentucky Pickleball Club

Timeline

Development and Operations Manager

Bluegrass Land Conservancy
02.2022 - 07.2022

Concierge

Idle Hour Country Club
01.2022 - 04.2023

University of Kentucky

Associate of Science (A.S) -

Bluegrass Community And Technical School

Associate of Math (A.M) -

Bluegrass Community And Technical School

Henry Clay High School

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Claire Roland