Janice Amaturo
Palm Coast
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Concierge
Watercrest Senior Living
Palm Coast
03.2022 - Current
- Ensured compliance with safety regulations within the workplace by following established guidelines.
- Transmitted information or documents to staff and family members through email, mailings or facsimile machine.
- Managed incoming calls from guests ensuring that all requests were handled efficiently and accurately.
- Developed relationships with local vendors and service providers to enhance guest experiences.
- Maintained a professional presence at the front desk area by adhering to dress code standards.
- Conducted regular inspections of lobby areas to ensure cleanliness is maintained at all times.
Office Manager
Killian's Gutters and Screens
Palm Coast
05.2022 - 03.2025
- Reviewed files and records to obtain information and respond to requests.
- Interpreted and communicated work procedures and company policies to staff.
- Proposed or approved modifications to project plans.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Ordered supplies and equipment to maintain adequate inventory levels.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Produced thorough, accurate and timely reports of project activities.
- Maintained filing system for records, correspondence and other documents.
Service Coordinator
Solar-Fit
Holly Hill
07.2019 - 02.2022
- Assisted in the development of training materials related to service coordination processes.
- Developed and maintained relationships with service providers and vendors.
- Implemented and monitored quality assurance measures to uphold service standards.
- Developed and maintained relationships with key clients to ensure repeat business.
- Managed scheduling of appointments and service calls to meet client needs.
- Researched, identified and resolved customer complaints in a timely manner.
- Provided support and guidance to clients, navigating them through service options.
- Identified methods to improve customer experiences, meeting or exceeding expectations.
- Set specific goals for projects to measure progress and evaluate end results.
- Provided timely feedback to management on service failures and customer concerns.
Head Server/ Banquet Manager
Palm Coast Elks Lodge
Palm Coast
06.2020 - 12.2021
- Assigned duties to servers and monitored their performance.
- Interacted and engaged with patrons to promote friendly environment.
- Managed cash register operations including ringing up orders and processing payments accurately.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Stocked service areas with supplies during slow periods.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Explained menu items, describing ingredients and cooking methods upon request.
Account Coordinator
TRUSS SYSTEMS INC
Bunnell
03.2019 - 07.2019
- Managed daily operations related to accounts receivable and payable functions.
- Assisted other departments with ad hoc projects related to finance or accounting operations.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Contacted proper individuals when issues required escalation.
- Coordinated with various departments to ensure smooth payment processing.
- Provided administrative support, including scheduling, email correspondence, and document preparation.
- Reviewed contracts prior to signing to ensure terms are favorable and compliant with company policies.
- Issued work schedules, duty assignments and deadlines for office or administrative staff.
- Tracked and managed employee leave balances, including vacation, sick, and personal leave.
- Organized and maintained payroll information by entering data, deleting errors, calculating and collecting information.
Accounting Administrator
ITA INC
Ormond Beach
02.2019 - 03.2019
- Quick books vendor and customer set up, posting payments to customer accounts, daily account reconciliation
- Operated computers programmed with accounting software to record, store, and analyze information
- Checked figures, postings, and documents for correct entry, mathematical accuracy, and proper codes
- Complied with federal, state, and company policies, procedures, and regulations
- Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents
- Processed credit card payments and daily reconciliation
- Prepared deposits and processed payments.
- Managed accounts receivables collections processes to ensure prompt payments from customers.
- Worked with accountants and HR to prepare financial data.
- Prepared bank deposits, verified cash receipts and maintained current accounts receivable files.
- Maintained cash flow reports.
- Assisted with month-end closing activities such as preparing journal entries and reconciling balance sheet accounts.
- Processed invoices, payments and other financial documents accurately and efficiently.
Senior Customer Service Agent
SmartContact
Daytona Beach
05.2018 - 02.2019
- Developed strategies for improving customer service processes.
- Maintained records of customer interactions in CRM software system.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Manager
Pasta Pasta Inc
Flagler Beach
01.2015 - 05.2018
- Implemented quality control measures to uphold company standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance reviews for team members.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Contract Processing
Processing Services
New Holland
01.2008 - 04.2014
- Researched customer inquiries related to contract processing.
- Managed vendor relationships including payments processing, contract negotiations.
- Reviewed contracts, purchase orders and other transactions for accuracy and compliance with organizational policies and procedures.
- Reviewed contracts and purchase orders prior to acceptance by vendors or customers.
- Verified accuracy of invoices prior to payment processing; maintained records of payments made under each contract and agreement.
- Tracked payment processing times to ensure they met deadlines set by management.
Education
High School Diploma -
Octorara Senior High School
Atglen, PASkills
- Accounts Payable
- Customer service
- Appointment scheduling
- Microsoft Excel
- Administrative support
- Contract review
- Quality assurance
- Conflict resolution
- Time management
- Detail orientation
- Effective communication
- Efficient resourcefulness
- Polite telephone etiquette
- Discreet confidentiality
- Detail-oriented approach
- Account Reconciliation
- Accounts Receivable
- Office Management
- QuickBooks
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Office Manager
Killian's Gutters and Screens
05.2022 - 03.2025
Concierge
Watercrest Senior Living
03.2022 - Current
Head Server/ Banquet Manager
Palm Coast Elks Lodge
06.2020 - 12.2021
Service Coordinator
Solar-Fit
07.2019 - 02.2022
Account Coordinator
TRUSS SYSTEMS INC
03.2019 - 07.2019
Accounting Administrator
ITA INC
02.2019 - 03.2019
Senior Customer Service Agent
SmartContact
05.2018 - 02.2019
Manager
Pasta Pasta Inc
01.2015 - 05.2018
Contract Processing
Processing Services
01.2008 - 04.2014
High School Diploma -
Octorara Senior High School
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