Clanisha Johnson
Ontario,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
13
13
years of professional experience
Work History
Certified Peer Support Specialist
Tri-City Mental Health Center
Pomona, California
02/10/20 - Current
- Helped individuals overcome discrimination, stigmas and trauma by providing encouragement and community resources.
- Responded to crisis situations when severe mental health and behavioral issues arose.
- Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Attended trainings related to mental health topics such as trauma-informed care or evidence-based treatments like cognitive behavioral therapy.
- Maintained accurate records of client progress and interactions according to agency policy.
- Assisted clients in developing coping skills and strategies to manage daily stressors.
- Monitored client safety by recognizing potential warning signs of relapse or crisis situations.
- Provided one-on-one peer support services to individuals with mental health conditions in a clinical setting.
- Offered guidance on how to access housing, employment opportunities, educational programs. within the community.
- Advocated on behalf of clients when needed by communicating with external providers regarding insurance coverage or other administrative matters.
- Helped individuals overcome harmful drug and alcohol addictions.
- Collaborated with multidisciplinary teams such as psychiatrists, psychologists, social workers. to coordinate care plans for each client.
- Participated in case conferences and staff meetings to discuss best practices and provide feedback on client progress.
- Promoted self-advocacy skills among clients by helping them understand their rights under applicable laws such as HIPAA or ADA regulations.
3rd Person
Mothers Nutritional Center
Covina, CA
08.2014 - 01.2019
- Greeted customers and redeemed their vouchers
- Provided information to customers, answered all concerns and needs of customers
- Provided a stress-free and convenient shopping environment.
Data Entry Operator-(Temp)
Express Employment
Covina, CA
09.2013 - 11.2013
- Administratively supported with observing, receiving, and obtaining information from all relevant sources
- Provided information to supervisors, co-workers, and subordinates by telephone, written form, or e-mail
- Audited co-workers job performances.
Guest Advocate
Jack in the Box
San Dimas, CA
07.2011 - 10.2011
- Examined food quality
- Inspected cleanness inside and outside of store
- Analyzed guest service.
Cashier
Popeye's Chicken and Biscuits
Covina, CA
01.2011 - 09.2011
- Prepared and presented quality products at all times and maintains a neat and clean work area in accordance with brand standards
- Maintained adequately stock workstations restocking stations as needed
- Met reasonable expectancies established by the Operations Standards Manuals
- Maintained cash variances at acceptable levels
- Projected a professional appearance and a positive attitude at all times in the restaurant.
Education
Certified Office Professional -
Griswold Adult Education
01.2013
A.S. Degree, Criminal Justice -
Citrus College
01.2009
Skills
- Data Entry
- Exemplary Communication
- Relationship Cultivation
- Analytical Skills
- Detail-Oriented
- Phone Etiquette
- Rapport Building
- Effective Collaboration and Interaction
- Leadership Skills
- Appointment Scheduling
References
References available upon request.
Timeline
3rd Person
Mothers Nutritional Center
08.2014 - 01.2019
Data Entry Operator-(Temp)
Express Employment
09.2013 - 11.2013
Guest Advocate
Jack in the Box
07.2011 - 10.2011
Cashier
Popeye's Chicken and Biscuits
01.2011 - 09.2011
Certified Peer Support Specialist
Tri-City Mental Health Center
02/10/20 - Current
Certified Office Professional -
Griswold Adult Education
A.S. Degree, Criminal Justice -
Citrus College
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