Clara Alford
Roseburg,OR
Summary
Dynamic and dependable professional with extensive customer service experience at Sherms Thunderbird. Proven ability in cash handling and accuracy, enhancing customer satisfaction through effective communication and teamwork. Recognized for training new employees and fostering a positive work environment, consistently delivering reliable service and maintaining safety standards.
Overview
2026
2026
years of professional experience
Work History
Checker
Sherms Thunderbird
Roseburg, OR
02.2017 - Current
- Aided in training new employees, sharing best practices for efficient job performance.
- Maintained a clean and safe work environment by following company guidelines and reporting any hazards or issues promptly.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Resolved customer complaints professionally, addressing concerns with empathy and finding appropriate solutions.
- Processed both cash and card purchases and returns.
- Assisted with unloading customer carts onto conveyor belt.
- Handled cash transactions securely, adhering to strict cash handling procedures at all times.
- Developed solid rapport with regular customers, fostering trust through friendly interaction and reliable service.
- Collaborated with team members to streamline workflow and improve overall store efficiency.
- Enhanced customer satisfaction by accurately scanning items and processing payments in a timely manner.
- Identified produce items and input corresponding PLU codes.
- Spoke with upset customers and notified appropriate management to resolve conflicts.
- Demonstrated flexibility in schedule adjustments, covering shifts during peak shopping hours or staff shortages.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Engaged with customers on sales floor, providing personable shopping experience.
- Assisted customers in locating products, enhancing shopping experience.
Millwright Helper
Georgia-Pacific
Coos Bay, OR
2014 - 2016
- Clean up of almost every area of the mill; included using brooms, blowers, bob-cat, weed wacker, forklifts of varying sizes, water trucks, manlift, etc.
- Provided on-the-job training for new team members on basic millwright practices, safety protocol, evaluations, and job requirements.
- Followed safety protocols at all times, wearing hard hat, steel toed boots, headlamp and safety colored vest. Always staying within designated areas and adhering to lock-out, tag-out protocols.
- Aided Millwrights in various tasks including; fire watch, clean-up, welding, running for tools, paperwork, etc.
Courtesy Clerk/Checkr
Sherms Thunderbird
Roseburg, OR
01.2012 - 2014
- Assisted customers with inquiries and product location to enhance shopping experience.
- Trained new staff on operational procedures, fostering a knowledgeable workforce for improved service delivery.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Supported cashiers with anything they needed, including; clean-up, aiding customers, item replacement, price checks, item retrievals.
DJ, Cashier, Kitchen
Parkview Skate Center
Roseburg, OR
2008 - 2011
- Curated playlists to enhance atmosphere during skating events.
- Engaged with patrons to create a lively and interactive environment.
- Worked the concession stand, handling money transactions and preparing food.
- Handed out skates, maintained skates, helped kids put skates on and take them off.
- Floor guard duties, maintained safety of the floor by cleaning in advance and after session, monitored unsafe people sometimes removing from the floor, mitigating tripping hazards including other people.
Education
Associate of Science - Transfer Degree
Umpqua Community College
Roseburg, OR06-2014
High School Diploma -
Camas Valley Charter School
Camas Valley, OR05-2011
Skills
- Customer service
- Money handling
- Accuracy and precision
- Basic math
- Safety risk mitigation
- Teamwork
- Honest and dependable
- Excellent communication
- Cash handling and management
Languages
ASL
Timeline
Checker
Sherms Thunderbird
02.2017 - Current
Courtesy Clerk/Checkr
Sherms Thunderbird
01.2012 - 2014
Millwright Helper
Georgia-Pacific
2014 - 2016
DJ, Cashier, Kitchen
Parkview Skate Center
2008 - 2011
Associate of Science - Transfer Degree
Umpqua Community College
High School Diploma -
Camas Valley Charter School