Clara Bacon
Marysville,WA
Summary
Youth Housing Case Manager experienced with resourcefully navigating public systems, using a tailored approach to best serve clients. Previous supervisory experience in customer service at high-volume store.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Case Manager
Cocoon House
11.2023 - Current
- Collaborate with youth to navigate resources that best serve their immediate needs
- Lead team discussion about current youth to gather different perspectives and minimize bias using a strength-based approach
- Coordinate services with other agencies and community partners to provide youth with well-rounded case management
- Successfully manage escalated situations with empathy and composure to validate youth experiences while maintaining a safe environment
- Provide timely and accurate data to ensure licensing requirements are fulfilled
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2017 - 11.2023
- Completed store opening & closing procedures, properly using cash handling procedures, and ensured accurate inventory.
- Resolved customer concerns and offered thoughtful solutions to maintain customer satisfaction.
- Prepared, adjusted, and oversaw work floor to achieve store goals.
- Created and maintained a warm and welcoming environment for fellow employees and customers.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Other positions held: Barista & Barista Trainer
Education
Bachelor of Science - Psychology
Arizona State University
Tempe, AZ06.2022
Skills
- Creative Problem Solving
- Deescalation
- Case Management
- Active Listening
- Data Entry
- Mandated Reporting
- Time management
- Trauma-Informed Care
Certification
- First Aid & CPR Certification
- Food Handler's Card
- Non-Violent Crisis Intervention (CPI)
Timeline
Case Manager
Cocoon House
11.2023 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
08.2017 - 11.2023
Bachelor of Science - Psychology
Arizona State University
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