Clara Davis
Ruskin,FL
Summary
Result- driven healthcare professional offering over 25 years of experience in medical field. Skilled at assisting physicians with patient examination procedures, documenting patient information and providing patient education. Prepared to start career and make meaningful contributions with commitment and drive.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Bay Pines VA Community Care
10.2023 - Current
- Assists with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs
- Manages responsibilities independently with little supervision as well as set priorities and deadlines adjusting the flow and sequencing of the work to meet team and patient needs
- Participates in the team huddles and team meetings where patient care planning and management occur
- Daily reviews of active/pending consults, pending clerk orders and scheduling tracking notes for accuracy
- Coordinates administrative services for Veterans, family members, caregivers, and general public, administrative and clinical staff to ensure continuity of inpatient and outpatient care
- Conducts special audits, studies, or surveys to be utilized in the development of procedures, and to assist employees in collecting complete and appropriate data for reporting processes and for generating revenue
- Generates patient workload reports for validation and monitors activity in clinical areas to assure consistent and accurate reporting
- Interprets and communicates requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities
- Coordinates appointments with the patient's input using the desired date, either in person or by phone; This may require a high level of coordination to avoid patients having to make multiple trips to the medical center or clinic whenever possible
- Resolves difficult problems and diffuses potential dissatisfaction with VA services in order to prevent congressional and adverse publicity
- Serves as technical advisor and liaison with contacts at all levels for Community Care Service
- Performs varied and complex duties of an Advanced Medical Support Assistant in the Clinical Support Section located in various clinical areas throughout the medical center, some off-campus or on irregular tours
- Ability to work in a busy environment, multi-task, lead, and organize a large group of staff in various work areas to produce results, ensure compliance, as well as process and follow-up on a very high volume of phone calls or written requests from patients inquiring about appointments or their status on the waiting list
- Requires a high degree of judgment, fact-finding, and coordination with people at various levels (patients, management, VISN)
- Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations
Medical Assistant Care at Home /Lead Medical Assistant
Sanitas Medical Center
12.2019 - 10.2023
- Assists in the examination and treatment of patients, under the direction of a physician or nurse in Home setting and/or clinic
- Interview patients, measure vital signs, and record information on patient charts
- Assist with daily patient flow in areas as needed
- Gives direct patient care and performs indirect patient care activities and laboratory tests, under the direction of a physician or nurse
- Take appropriate action to maintain a safe and aesthetic environment
- Performs EKG, administer injections and assist in procedures/treatments as requested by physician
- Performs lab work as per physician orders and prepares instrumental equipment for sterilization
- Adheres to Nursing Department policies and procedures
- Checks equipment and supplies prior to use for function, inspection, and expiration date; reports malfunction of medical equipment and safety issues to supervisor
- Maintains quality control (i.e
- Glucometer, eyewash, refrigerator temperature, and autoclave) and cleaning logs as needed for the department
- Complies with Infection Control and OSHA Regulations (biomedical wastes, handling, and disposal) for the center as per regulations
- Ability to process and handle confidential information with discretion
- Degree of teamwork and cooperation with personnel from other departments
- Maintain a logging system for different procedures as required and enter nursing procedures and other information in the computer system
- Check medical records and follow up obtaining missing results prior to the patient's appointment
- Able to rotate weekends, holidays, shifts, and center location according to company needs
- Perform other duties as assigned by the supervisor
Senior Medical Department Representative/Instructor
United States Navy
02.2016 - 10.2019
- Manage medical operations by providing non-physician routine and/or emergency medicine for 150+ personnel including but not limited to physical diagnosis, medication administration and instruction, minor surgery, health promotion, and industrial hygiene
- Designed, implemented, and coordinated a comprehensive tactical medical training plan incorporating tactical combat casualty care, medical and casualty evacuation, along with open water injury care scenarios for 98 ship personnel
- Schedule, coordinate, and deliver training services in Basic Life Support and Basic First Aid in a large and small group setting instilling adult learning principles and techniques for mandated training
- Ensure that medical certifications, credentialing, and advanced medical training were current along with managing a medical budget of $50K
Medical Operations Manager
Naval Medical Center San Diego
04.2012 - 02.2016
- Supervised and led 242 active duty and civilian, staffing 3 medical and 3 dental clinics that deliver quality health care in support of the Armed Forces, maintaining medical readiness and advanced medicine through education, training, and research for 55K beneficiaries
- Served as a non-physician healthcare provider by performing patient care for 750 paneled patients
- Implemented an afternoon women's health clinic providing well women exams in support of 215 tenant commands resulting in 81% medical readiness
- Assisted Senior nurse with goals and process established for NCQA certification resulting in acquiring the NCQA Level III certification
- Led and supported 12 personnel in the Operational and Overseas medical screening department for over 2,000 beneficiaries decreasing loss of orders by 10%
- Trained 25 personnel on Theater Medical Information Program (TMIP) data entry, that resulted in 100% accuracy of information entered on all patient encounters at the Combine Aid Station in Afghanistan
- Interpreter for the Peruvian Navy representatives during the Rim of the Pacific Exercise (RIMPAC) 2018, the largest international maritime warfare exercise on the pacific coast
Senior Medical Department Representative
USS SPRUANCE (DDG 111)
04.2010 - 04.2012
- Supervised, implemented, and coordinated the establishment of ships medical department while developing 3 junior personnel to provide medical services for 300+ staff
- Served as a non-physician healthcare provider by performing patient care and associated shipboard administrative and logistic duties
- Administered diagnostic procedures, advanced first aid, basic life support, nursing procedures, minor surgery, basic laboratory procedures, and other routine and emergency industrial hygiene programs
- Provided health education to junior medical and nonmedical personnel increasing health promotion and healthy lifestyles
Education
Bachelor of Nursing -
Florida International University
12.2025
Associate Degree - Nursing
Southwestern College
Chula Vista, CA05.2017
Associate Degree - General Studies
Vincennes University
Vincennes, IN05.2013
Skills
- Critical Thinking
- Organization and Prioritizations
- Collaboration
- Diagnostic Procedures
- Time Management
- Patient Communication
- HIPAA Compliance Understanding
- Electronic Health Records
- Complex Problem-Solving
- Operations Management
- Clinical Leadership
- Decision-Making
- Care Coordination
Certification
- Registered Nurse, RN9656323, 04/25
- American Registry of Medical Assistants, 262019, 12/24
- Basic Life Support, 08/24
Languages
Spanish
Native or Bilingual
Timeline
Advanced Medical Support Assistant
Bay Pines VA Community Care
10.2023 - Current
Medical Assistant Care at Home /Lead Medical Assistant
Sanitas Medical Center
12.2019 - 10.2023
Senior Medical Department Representative/Instructor
United States Navy
02.2016 - 10.2019
Medical Operations Manager
Naval Medical Center San Diego
04.2012 - 02.2016
Senior Medical Department Representative
USS SPRUANCE (DDG 111)
04.2010 - 04.2012
Bachelor of Nursing -
Florida International University
Associate Degree - Nursing
Southwestern College
Associate Degree - General Studies
Vincennes University
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