Clara Fernandez
Bronx,New York
Summary
Recognized for motivating management team members to achieve their goals and fostering innovative work environments. Experienced in dealing with insurance paperwork, updating charts, and managing business correspondence. Exceptional attention to detail, collaboration, and typing skills. Positive and upbeat personality with strong interpersonal communication skills.
Overview
3
3
years of professional experience
Work History
Front Desk Medical Receptionist
181 Urgent Care Center
05.2022 - 06.2023
- Enhanced patient satisfaction by consistently providing friendly and efficient service at the front desk.
- Streamlined appointment scheduling processes, resulting in reduced wait times for patients.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Facilitated smooth office operations by managing multi-line phone systems and directing calls to appropriate staff members.
Front Desk Medical Receptionist
Cardiology Unlimited
02.2021 - 04.2022
- Successfully scheduled patient appointments and placed reminder calls to provide an exceptional customer experience
- Received, recorded, and responded to incoming and outgoing telephone and email communication
- Organized paperwork such as charts and reports for office and patient needs
- Made contact with hospitals in order to confirm patients' medical histories and avoid incorrect diagnoses and treatments.
Pharmacy Customer Service
Scriptx Pharmacy
02.2020 - 12.2020
- Provided primary customer support to internal and external customers in a fast-paced environment
- Spoke with customers about their concerns about products or services in order to resolve issues and increase sales.
Education
Early Childhood Education - Associate of Arts -
Bronx Community College
Bronx, New York05.2024
Skills
- Organization
- Communications
- Customer service
- Relationship development
- Bilingual English / Spanish
- HIPAA Compliance
- Insurance Verification
- Patient Registration
Timeline
Front Desk Medical Receptionist
181 Urgent Care Center
05.2022 - 06.2023
Front Desk Medical Receptionist
Cardiology Unlimited
02.2021 - 04.2022
Pharmacy Customer Service
Scriptx Pharmacy
02.2020 - 12.2020
Early Childhood Education - Associate of Arts -
Bronx Community College
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