LONDA PUGLIESE
San Dimas,CA
Summary
Professional with extensive experience as a Front Desk Medical Receptionist. Experience in patient scheduling. Insuring HIPAA compliance. Proven ability to enhance patient satisfaction through effective communication and problem-solving. Skills contributing to an extremely busy office environment. Recognized for hard work and attention to detail. Team player with strong organizational skills.
Overview
26
26
years of professional experience
Work History
Front Desk Medical Receptionist
Dr. Jacob and Associates
03.2023 - 03.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Answered incoming phone calls
Supervisor
Bed Bath & Beyond
11.2016 - 03.2023
- Developed effective improvement plans in alignment with goals and specifications.
- Evaluated employee performance. Coached and trained to improve weak areas.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Developed and implemented customer service policies to enhance satisfaction.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Caregiver
Inland Christian Home
09.2015 - 08.2021
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Accounts Payable and Office Clerk
Scott Lumber & Plywood, Inc.
11.1998 - 08.2015
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Scheduled and coordinated travel arrangements for office staff members.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily date entry and kept clerical information accurate and up to date.
- Collaborated with various departments to complete assigned tasks.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Submitted employee payroll weekly and kept employees paid accurately and on time.
- Responsible for Accounts payable
Education
Certificate - Medical Assisting
Del Norte Adult Education
West Covina, CA02-2012
High School Diploma -
Glendora High School
Glendora, CA05-1987
Skills
- Patient scheduling
- Insurance verification
- HIPAA compliance
- Answering heavy phone calls
- Assisting patients with their needs
- Proficiency in Word, Excell
- Data entry
- Organization
- Time management and problem-solving abilities
Timeline
Front Desk Medical Receptionist
Dr. Jacob and Associates
03.2023 - 03.2025
Supervisor
Bed Bath & Beyond
11.2016 - 03.2023
Caregiver
Inland Christian Home
09.2015 - 08.2021
Accounts Payable and Office Clerk
Scott Lumber & Plywood, Inc.
11.1998 - 08.2015
Certificate - Medical Assisting
Del Norte Adult Education
High School Diploma -
Glendora High School
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