Clara Greene
Mansfield
Summary
Results-driven professional with a solid foundation in security operations and customer service, adept at coordinating security personnel dispatch in response to emergency situations. Skilled in leveraging real-time monitoring tools to assess incidents, providing critical information to first responders, and improving safety outcomes. Demonstrated ability to enhance client relationships through effective communication and problem-solving, ultimately leading to increased client satisfaction and loyalty. Ready to contribute my expertise to create secure and responsive environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
EDO Monitoring Agent
ADT Security
Irving, TX
08.2025 - Current
- Coordinate the dispatch of security personnel in response to emergency calls, ensuring timely and effective response to incidents.
- Maintain a high level of customer service by addressing client inquiries and concerns promptly and professionally.
- Monitor real-time alarm systems and surveillance feeds to assess situations and provide critical information to responding units.
- Collaborate with team lead to assess and improve monitoring procedures for enhanced efficiency.
Retail Sales Par 1
Cracker Barrell Old Country Store
Fort Worth, TX
06.2025 - Current
- Develop strong relationships with customers through personalized service, resulting in a notable increase in repeat business.
- Utilize point-of-sale systems to process transactions accurately and efficiently, reducing checkout time for customers.
- Implement upselling strategies that result in a 10% increase in average transaction value.
- Engage in continuous professional development to stay informed about retail trends and best practices.
- Maintain a clean and organized store environment to enhance the shopping experience for customers.
Premier Client and Branch Care Advisor
Truist Bank
Arlington, TX
01.2022 - 08.2024
- Maintained high-priority personal banking accounts, ensuring security and accuracy of client transactions. Investigated and resolved fraudulent charge disputes and reported identity theft issues, upholding the integrity of client financial information.
- Educated clients on company policies and regulations, enhancing their understanding and compliance with financial governance.
- Supported branch operations by assisting with fund transfers, card payments, system navigation, and providing IRA/CD transfer guidance.
- Responded to and maintained client survey database to address, understand and improve client/bank relations.
- Assisted clients in navigating digital banking tools, enhancing user experience and engagement with online platforms.
- Provided personalized financial guidance to clients, addressing inquiries and recommending tailored banking solutions.
Security & Smart Homes Sales Specialist
ADT/Bulldog Security
Dallas, TX
01.2024 - 01.2024
- Responsible for client education on various security and smart home equipment items and home safety procedures.
- Assisted clients in selecting budget-friendly security options that met the needs of their family.
- Responsible for staying up to date on the latest security equipment and sales information.
Client Care Representative
Truist Bank
Arlington, TX
01.2021 - 01.2022
- Maintained client personal banking accounts and ensured the integrity of transactional information.
- Investigated and reported identity theft cases, effectively safeguarding client personal information.
- Educated clients on company policies and regulations while assisting with system navigation.
Education
Bachelor of Science - Criminal Justice/Computer Forensics
Strayer University
2029
Bachelor of Arts - English
The University of Texas At Austin
Austin, TX2004
Skills
- Sales
- Digital Support
- Problem Solving
- Data Entry
- Real-Time Communications
- Strategic Thinking
- Team collaboration
- Active listening
- Security camera monitoring
- Written communication
Certification
- Alarm Monitoring License with: TX, AL, CO, MD, OR, RI, TN [2025 - Present]
Languages
English
Native or Bilingual
Spanish
Elementary
Timeline
EDO Monitoring Agent
ADT Security
08.2025 - Current
Retail Sales Par 1
Cracker Barrell Old Country Store
06.2025 - Current
Security & Smart Homes Sales Specialist
ADT/Bulldog Security
01.2024 - 01.2024
Premier Client and Branch Care Advisor
Truist Bank
01.2022 - 08.2024
Client Care Representative
Truist Bank
01.2021 - 01.2022
Bachelor of Science - Criminal Justice/Computer Forensics
Strayer University
Bachelor of Arts - English
The University of Texas At Austin