Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Clara Sutherland

Brooklyn,NY

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Maximus
New York, New York
04.2023 - 07.2024
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Maintained detailed records of customer interactions, transactions and comments for future reference.
  • Answered customer inquiries via phone, email, and chat.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Maintained a high level of professionalism when dealing with difficult customers .
  • Asked probing questions to determine service needs and accurately input information into electronic systems.

Customer Service Representative

Randstad
New York, New York
08.2021 - 02.2023
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Updated databases with new and modified customer data.
  • Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
  • Collected deposits or payments and arranged for billing.
  • Provided exceptional customer service to ensure customer satisfaction.

Fulfillment Associate

Amazon
Staten Island, NY
11.2019 - 04.2021
  • Utilized warehouse management system to track inventory and maintain records of shipments.
  • Unloaded incoming freight with a manual pallet jack or dock leveler.
  • Verified orders for accuracy and completeness, ensuring all necessary components were included.
  • Processed returns following established procedures and guidelines.
  • Packed items according to customer's specifications and requirements.
  • Loaded items onto pallets or into containers for shipment.

Groundskeeper

NYC Parks & Recreation
Brooklyn, New York
03.2018 - 06.2019
  • Swept and raked leaves, debris, and other materials from the grounds.
  • Trimmed trees, shrubs, and hedges using hand tools such as shears and pruners.
  • Removed hazardous objects from the grounds, such as broken glass.
  • Used hand-held tools to maintain green spaces.

Patient Escort

NYU Lutheran Medical Center
Brooklyn, NY
05.2015 - 05.2017
  • Provided wheelchairs to those who needed assistance with mobility.
  • Assisted with transporting deceased individuals from the hospital to funeral homes or mortuaries as needed.
  • Accompanied ambulatory patients to different departments within the hospital facility.
  • Greeted and welcomed patients in a friendly manner.
  • Monitored patient condition during transit and alerted appropriate personnel if there were changes in status or health concerns.

Education

GED -

The New York State Department of Education
New York, NY
04-1994

Skills

  • Paperwork Processing
  • Complaint resolution
  • Information Security
  • Inbound and Outbound Calling
  • Data Collection
  • Data Entry

Certification

  • Registered Medical Assistant Certificate
  • National Phlebotomy certificate

Timeline

Customer Service Representative

Maximus
04.2023 - 07.2024

Customer Service Representative

Randstad
08.2021 - 02.2023

Fulfillment Associate

Amazon
11.2019 - 04.2021

Groundskeeper

NYC Parks & Recreation
03.2018 - 06.2019

Patient Escort

NYU Lutheran Medical Center
05.2015 - 05.2017

GED -

The New York State Department of Education

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Clara Sutherland