Clara Xu
PRO Physical Therapy PC / 823 Physical Therapy PC
Brooklyn,NY
9
years of professional experience
Experienced Medical Receptionist and Patient Coordinator with over 7 years of experience in healthcare administration, specializing in physical therapy, motor vehicle accident (MVA) cases, No-Fault insurance claims, and attorney coordination. Proven expertise in patient scheduling, insurance verification, medical documentation management, and communication with law firms and insurance carriers. Strong administrative and customer service skills with the ability to manage complex case workflows in fast-paced clinical environments. Fluent in English, Mandarin, and Cantonese.
Work History
Medical Office Receptionist
8 Years 9 Months- Managed front desk operations for busy physical therapy practices specializing in motor vehicle accidents (MVA) and personal injury cases.
- Coordinated patient appointments, evaluations, treatment schedules, and follow-up visits.
- Served as the primary liaison between patients, attorneys, insurance carriers, and healthcare providers.
- Verified No-Fault insurance eligibility, claim information, and treatment authorizations.
- Communicated regularly with law firms regarding case status, medical records requests, and treatment updates.
- Assisted in obtaining and organizing medical documentation required for legal and insurance purposes.
- Maintained accurate patient records and ensured compliance with HIPAA confidentiality standards.
- Processed patient intake forms, accident reports, and insurance documentation.
- Collaborated with billing departments to resolve insurance-related issues and claim discrepancies.
- Managed high-volume phone communications while providing professional and compassionate patient support.
- Facilitated communication among physicians, therapists, attorneys, and insurance adjusters to ensure efficient case management.
- Supported office operations through scheduling, data entry, document scanning, filing, and administrative coordination.
Front Desk Receptionist
1 Year- Greeted guests and managed front desk activities in a high-volume spa environment.
- Scheduled appointments and maintained daily booking calendars.
- Handled customer inquiries regarding services, pricing, and promotions.
- Processed payments and maintained accurate transaction records.
- Resolved customer concerns professionally to ensure satisfaction.
- Assisted with administrative tasks and daily office organization.
Education
Bachelor of Science - Hospitality Management
High School Diploma
Skills
Medical Front Desk Operations
Patient Scheduling & Coordination
Appointment Management
Administrative Support
Multi-line Phone Systems
Electronic Record Management
Medical Office Procedures
Customer Service Excellence
Data Entry & Documentation
Insurance Information Verification
Microsoft Word
Excel & Outlook
Fluent in English
Mandarin & Cantonese
Timeline
Medical Office Receptionist
PRO Physical Therapy PC / 823 Physical Therapy PC
01.2018 - CurrentRead More
Front Desk Receptionist
Bergen Spa
01.2017 - 01.2018Read More
John Dewey High School
High School Diploma
Read More
New York City College of Technology (CUNY)
Bachelor of Science from Hospitality Management
Read More