Clara Xu
Brooklyn,NY
Summary
Experienced Medical Receptionist and Patient Coordinator with over 7 years of experience in healthcare administration, specializing in physical therapy, motor vehicle accident (MVA) cases, No-Fault insurance claims, and attorney coordination. Proven expertise in patient scheduling, insurance verification, medical documentation management, and communication with law firms and insurance carriers. Strong administrative and customer service skills with the ability to manage complex case workflows in fast-paced clinical environments. Fluent in English, Mandarin, and Cantonese.
Overview
9
9
years of professional experience
Work History
Medical Office Receptionist
PRO Physical Therapy PC / 823 Physical Therapy PC
01.2018 - Current
- Managed front desk operations for busy physical therapy practices specializing in motor vehicle accidents (MVA) and personal injury cases.
- Coordinated patient appointments, evaluations, treatment schedules, and follow-up visits.
- Served as the primary liaison between patients, attorneys, insurance carriers, and healthcare providers.
- Verified No-Fault insurance eligibility, claim information, and treatment authorizations.
- Communicated regularly with law firms regarding case status, medical records requests, and treatment updates.
- Assisted in obtaining and organizing medical documentation required for legal and insurance purposes.
- Maintained accurate patient records and ensured compliance with HIPAA confidentiality standards.
- Processed patient intake forms, accident reports, and insurance documentation.
- Collaborated with billing departments to resolve insurance-related issues and claim discrepancies.
- Managed high-volume phone communications while providing professional and compassionate patient support.
- Facilitated communication among physicians, therapists, attorneys, and insurance adjusters to ensure efficient case management.
- Supported office operations through scheduling, data entry, document scanning, filing, and administrative coordination.
Front Desk Receptionist
Bergen Spa
01.2017 - 01.2018
- Greeted guests and managed front desk activities in a high-volume spa environment.
- Scheduled appointments and maintained daily booking calendars.
- Handled customer inquiries regarding services, pricing, and promotions.
- Processed payments and maintained accurate transaction records.
- Resolved customer concerns professionally to ensure satisfaction.
- Assisted with administrative tasks and daily office organization.
Education
Bachelor of Science - Hospitality Management
New York City College of Technology (CUNY)
Brooklyn, NYHigh School Diploma - undefined
John Dewey High School
Skills
- Medical Front Desk Operations
- Patient Scheduling & Coordination
- Appointment Management
- Administrative Support
- Multi-line Phone Systems
- Electronic Record Management
- Medical Office Procedures
- Customer Service Excellence
- Data Entry & Documentation
- Insurance Information Verification
- Microsoft Word, Excel & Outlook
- Fluent in English, Mandarin & Cantonese
Timeline
Medical Office Receptionist
PRO Physical Therapy PC / 823 Physical Therapy PC
01.2018 - Current
Front Desk Receptionist
Bergen Spa
01.2017 - 01.2018
High School Diploma - undefined
John Dewey High School
Bachelor of Science - Hospitality Management
New York City College of Technology (CUNY)