Gabriela Deleon
Spring,TX
Summary
Detail-oriented and bilingual Medical Receptionist and administrative professional and high-volume customer service environments. Skilled in front desk operations, insurance verification, billing systems, patient communication, and multi-line phone management. Proficient in Phreesia and EMDS systems with strong knowledge of insurance eligibility and benefits verification. Known for professionalism, accuracy, and the ability to remain calm and efficient in fast-paced settings.
Overview
13
13
years of professional experience
Work History
Medical Receptionist
Cypress Physicians Association
2255 East Mossy Oaks Rd
08.2023 - Current
- Managed patient scheduling and appointment confirmations to optimize clinic efficiency.
- Coordinated insurance verification and pre-authorization processes for seamless patient care.
- Manage front desk operations in a busy medical office.
- Greet patients, verify appointments, and complete check-in/check-out procedures.
- Utilize Phreesia and EMDS systems to update patient records and process documentation.
- Verify insurance eligibility and benefits using multiple insurance portals.
- Assist patients with insurance questions, copays, and billing inquiries.
- Answer multi-line phone system and route calls for patients and physicians.
- Provide translation services for patients over the phone and in person.
- Support physicians and medical staff with administrative tasks.
- Maintain HIPAA compliance and patient confidentiality at all times.
Secretary
Escobar Landscape
Magnolia
02.2023 - 07.2023
- Managed scheduling and calendar coordination for senior management.
- Facilitated communication between departments to streamline operations.
- Organized meetings and prepared detailed agendas and minutes.
- Maintained filing systems and ensured document accuracy and confidentiality
- Maintained daily reports, memos, invoices, and company records.
Bartender
Lemon Y Sal
Magnolia
02.2023 - 07.2023
- Crafted and served a diverse range of cocktails and beverages, enhancing customer satisfaction.
- Managed bar inventory, ensuring consistent availability of high-quality ingredients.
- Trained new bartenders on drink preparation techniques and customer service standards.
- Developed seasonal cocktail menus, incorporating customer feedback and market trends.
Head Bartender/ Waitress
Blue Iguana
Magnolia
10.2021 - 01.2023
- Supervised daily bar operations to ensure exceptional service and product quality.
- Developed innovative cocktail menus that enhanced customer experience and boosted sales.
- Managed inventory levels, optimizing stock usage while minimizing waste and costs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
Babysitter
Home Daycare
Spring, TX
10.2021 - 01.2023
- Supervised daily activities to ensure safety and engagement.
- Developed personalized activity plans to foster creativity and learning.
- Communicated effectively with parents regarding children's progress and needs.
- Implemented routines that promoted consistent behavior and discipline.
- Maintained a clean, organized space for play and learning activities.
Door Host
Cielito Lindo Restaurant
Tomball, TX
08.2013 - 09.2016
- Greeted and welcomed guests, ensuring a positive first impression.
- Monitored entrance for security, maintaining safety protocols and guest comfort.
- Collaborated with team members to efficiently manage guest flow during peak hours.
- Provided assistance to guests with inquiries, enhancing overall customer experience.
Education
High School Diploma -
Magnolia Highschool
Magnolia, TX06-2018
Skills
- Medical Front Desk Operations
- Insurance Verification & Portals
- Phreesia & EMDS Systems
- Patient Scheduling & Check-In/Check-Out
- HIPAA Compliance
- Multi-Line Phone Systems
- Medical Billing Support
- Bilingual Communication (English/Spanish)
- Customer Service & Conflict Resolution
- Cash Handling & POS Systems
- Multitasking & Time Management
- Team Collaboration & Administrative Support
- Attention to detail
- Friendly, positive attitude
- Quick learner traits
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Receptionist
Cypress Physicians Association
08.2023 - Current
Secretary
Escobar Landscape
02.2023 - 07.2023
Bartender
Lemon Y Sal
02.2023 - 07.2023
Head Bartender/ Waitress
Blue Iguana
10.2021 - 01.2023
Babysitter
Home Daycare
10.2021 - 01.2023
Door Host
Cielito Lindo Restaurant
08.2013 - 09.2016
High School Diploma -
Magnolia Highschool