Summary
Overview
Work History
Education
Skills
Timeline
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Claralee Richard

Sulphur,LA

Summary

Versatile and dynamic, with a proven track record at B&O Kitchen and Grocery for enhancing customer satisfaction through exceptional service and empathy. Skilled in payment collection and security coordination, I excel in high-pressure environments, demonstrating reliability and superior problem-solving abilities. My background as a student athlete further showcases my dedication to teamwork and continuous improvement. Offering solid foundation of dedication and teamwork, ready to learn and grow in competitive environment. Brings understanding of physical fitness principles and strategic game play. Ready to use and develop leadership and communication skills in Desired Position role.

Overview

8
8
years of professional experience

Work History

Customer Service Cashier

B&O Kitchen and Grocery
03.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Counted money in drawers at beginning and end of each shift.

Security Officer

Golden Nugget Casino
04.2023 - 09.2023
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Reported suspicious activities and persons to law enforcement.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.

Student Athlete

Mcneese State University
06.2020 - 12.2022
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Attended all practices, meetings, and workouts on time.
  • Increased awareness of personal strengths/weaknesses by regularly reviewing game footage and statistics as part of individual performance assessments.
  • Developed and maintained key relationships fellow athletes, coaching staff, and school administrators and professors.
  • Showcased adaptability by adjusting to new coaching styles or changes in team dynamics over time.
  • Participated in community service projects connected to the athletics program, demonstrating commitment to social responsibility and character development.
  • Implemented feedback from coaching staff effectively which led to noticeable improvements in individual skillset over time.
  • Promoted physical health and injury prevention through proper stretching techniques, nutrition habits, and adherence to safety protocols.
  • Demonstrated effective communication skills as an ambassador for the athletics program at various school functions or recruitment events.
  • Applied training techniques to improve performance both in competitive play.

Student Athlete

Louisiana State University at Eunice
08.2018 - 03.2020
  • Managed time effectively while traveling for games, attending practice, and going to classes.
  • Attended all practices, meetings, and workouts on time.
  • Developed time management skills by balancing academic responsibilities with rigorous athletic commitments.
  • Gained valuable experience in goal-setting processes by working closely with coaches to develop customized improvement plans based on individual strengthsweaknesses.
  • Helped teammates improve performance levels by sharing knowledge of specific techniques or tactics related to their respective positionssports.

Lifeguard

Sulphur Parks And Recreation
05.2016 - 08.2016
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.
  • Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
  • Attentively monitored swimmers to identify distress.

Education

Bachelor Of Science - Criminal Justice

Mcneese State University
Lake Charles, LA
12.2022

Associates - General Studies

Louisiana State University At Eunice
Eunice, LA
05.2020

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Payment Collection
  • Order Taking
  • Basic Mathematics
  • Refunds and exchanges
  • ID Verification
  • Security coordination
  • Security Escort
  • Sport-Specific Knowledge
  • Performance Analysis
  • Motivation Techniques
  • Physical Conditioning
  • Feedback Delivery

Timeline

Customer Service Cashier

B&O Kitchen and Grocery
03.2024 - Current

Security Officer

Golden Nugget Casino
04.2023 - 09.2023

Student Athlete

Mcneese State University
06.2020 - 12.2022

Student Athlete

Louisiana State University at Eunice
08.2018 - 03.2020

Lifeguard

Sulphur Parks And Recreation
05.2016 - 08.2016

Bachelor Of Science - Criminal Justice

Mcneese State University

Associates - General Studies

Louisiana State University At Eunice

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Claralee Richard